Membership Concierge I

Life Time • Schaumburg, IL

3d

About The Position

The Membership Concierge I delivers high-quality customer service to members and guests and serves as their first point of contact. The role helps ensure visitors feel welcomed and valued, builds value-based relationships that increase member loyalty, and supports members in achieving their healthy way of life goals. The position is based in a fun and healthy work environment.

The concierge answers and facilitates incoming calls, stays informed about club programming, events, pricing, and policies, and assists members with transactions and general account changes. The role requires a minimum of 15 hours of work per week and completion of Concierge Certification upon hire.

Requirements

• At least 6 months of service or reception experience.
• Complete Concierge Certification upon hire.
• Work a minimum of 15 hours per week.
• Commitment to serving others.
• Effective communication skills and good verbal communication.
• Passion for living a healthy way of life.
• Ability to multitask and provide high-quality customer service in a fast-paced environment.
• Ability to stand for 4 hours at a time.

Nice To Haves

• High school graduate or equivalent preferred.

Responsibilities

• Serve as the first point of contact for members and guests.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests appropriately.
• Build relationships with members and guests through a hospitality mindset and create extraordinary experiences.
• Assist members with transactions and general account changes.

Benefits

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
• Training and professional development.
• Paid sick leave where required by law.
• Eligible full-time team members may receive medical, dental, vision, and prescription drug coverage; short- and long-term disability insurance; life insurance; pre-tax flexible spending and dependent care plans; parental leave and adoption assistance; paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave; and a deferred compensation plan if income requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed