Operation Services Concierge

JSX•Las Vegas, NV

About The Position

Operations Services Concierges (OSCs) are responsible for providing a safe, efficient, and welcoming ground experience at the airport. They marshal aircraft in and out of gates, load, unload, sort, and transport freight, mail, and baggage, and help achieve on-time departures and arrivals. Duties may also include servicing aircraft lavatories, cleaning aircraft, restocking supplies, deicing, and other assigned tasks. The OSC team supports valet, luggage assistance, and plane-side service, with a focus on creating a consistent, safe, joyful, and personalized experience for every customer. OSCs communicate with customers, downline stations, flight crews, and teammates to help ensure a seamless trip. They serve as JSX brand ambassadors in person and through phone calls or emails, and help keep customer spaces and amenities in excellent condition. The role requires safe operation of ground-support equipment and customer vehicles, attention to aircraft and ramp safety, and flexibility to perform other duties or work at other JSX locations as needed.

Requirements

High school diploma.
Two years of customer service experience.
Valid driver's license for operating ground-support equipment and customer vehicles; must maintain a valid U.S. driver's license and clean driving record.
Remain professional, logical, and level-headed, especially in stressful situations.
Stay vigilant and aware of surroundings, recognize unsafe conditions, and act on them.
Be timeline-focused and demonstrate calm urgency.
Arrive on time and report to the assigned post to support prompt aircraft servicing and on-time departures.
Communicate articulately and present a polished appearance.
Knowledge of computer systems such as Google Business and Microsoft Office; computer savvy.
Ability to lift up to 75 pounds.
Ability to bend, reach, lift, climb stairs, stand for prolonged periods, and walk long distances.
Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays.
Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.
Ability to work indoors and outdoors for extended periods in cold, wet, or hot conditions.
Ability to operate a manual-transmission vehicle and perform parallel parking.
U.S. citizenship or U.S. national status, in compliance with federal aviation security requirements.

Nice To Haves

Four-year college degree.
Two years of aviation or airline/airport operations experience.
Travel industry experience.
Customer service experience working with high-end clients.
Two years of ramp experience.

Responsibilities

Build relationships with customers, anticipate their needs, and provide personalized service.
Communicate clearly and promptly with downline stations and flight crews to support a seamless customer trip.
Collaborate with team members and give and receive directions professionally.
Represent the JSX brand when interacting with customers in person, by phone, and by email.
Maintain customer amenities and spaces in good condition.
Marshal or direct aircraft to and from gates and other designated areas.
Load, unload, sort, and transport baggage, mail, and other designated cargo.
Clean customer lounges and aircraft cabins between flights.
Stock aircraft with needed supplies and prepare stock for inbound and outbound aircraft.
Safely operate equipment used to move luggage and cargo, tow aircraft between gates, and direct aircraft to parking areas.
Perform wing-walker duties during pushback, maintain visual contact with the pushback driver, and alert the driver to danger.
Maintain ramp safety and security and comply with safety procedures and station policies.
Read and verify the city and flight number on every bag to ensure correct loading.
Act as Ground Security Coordinator.
Drive, park, and retrieve guest vehicles safely and promptly, and assist guests in and out of vehicles when assigned.
Perform other responsibilities as assigned, including duties that may change due to emergencies, workload changes, rush jobs, or technical developments.