Operation Services Concierge

JSX•Oakland, CA

7d•Onsite

About The Position

Operations Services Concierges (OSCs) help provide customers with an effortless, refreshed travel experience and own the ground experience at the airport, including valet, luggage assistance, and plane-side service. They marshal aircraft, load, unload, and sort baggage, mail, and freight safely, and support on-time departures and arrivals. Depending on operational needs, duties may also include servicing aircraft lavatories, cleaning aircraft, restocking supplies, deicing, and other assigned work. The role requires a consistent focus on safety, security, customer service, and teamwork. OSCs communicate with customers, flight crews, and other stations; maintain customer spaces and aircraft amenities; and represent the JSX brand in person and by phone or email. Work may take place indoors or outdoors for extended periods and may involve varied schedules and assignments at other JSX locations.

Requirements

High school diploma.
Two years of customer service experience.
Valid driver's license for operating ground support equipment and customer vehicles; must maintain a valid U.S. driver's license and clean driving record.
Ability to remain professional, logical, and level-headed, especially in stressful situations.
Ability to stay vigilant and aware of surroundings and recognize and act on unsafe conditions.
A timeline-focused approach and a high degree of calm urgency.
Punctuality and ability to report to the assigned post on time to support aircraft servicing and on-time departures.
Articulate and polished verbal and visual communication.
Knowledge of computer systems such as Google Business and Microsoft Office; computer savvy.
Ability to lift up to 75 pounds.
Ability to bend, reach, lift, climb stairs, stand for prolonged periods, and walk long distances.
Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays.
Participation in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.
Ability to work indoors and outdoors for extended periods in cold, wet, or hot conditions.
Ability to operate a manual transmission and perform parallel parking.
Must be a U.S. citizen or U.S. national in compliance with federal aviation security requirements.

Nice To Haves

Four-year college degree.
Two years of aviation or airline/airport operations experience.
Travel industry experience.
Customer service experience working with high-end clients.
Two years of ramp experience.

Responsibilities

Build relationships with customers, anticipate their needs, and provide personalized service.
Communicate clearly and promptly with downline stations and flight crews to support a seamless customer trip.
Work collaboratively and give and receive directions respectfully.
Represent JSX professionally when assisting customers in person, by phone, or by email.
Maintain customer amenities and spaces in good condition.
Marshal and direct aircraft to and from gates or other designated areas.
Load, unload, sort, and transport baggage, mail, and other designated cargo.
Clean customer lounges and aircraft cabins between flights.
Stock aircraft with supplies and prepare stock for inbound and outbound aircraft.
Safely operate equipment used to move luggage and cargo, tow aircraft between gates, and direct aircraft to designated parking areas.
Perform wing-walker duties during pushback, protecting aircraft wings from equipment and maintaining visual contact with the pushback driver to alert them to danger.
Maintain ramp safety and security and comply with safety procedures and station policies.
Read and verify the city and flight number on each bag to ensure correct loading.
Act as Ground Security Coordinator.
Drive, park, and retrieve guest vehicles promptly and safely, and assist guests in and out of vehicles as assigned.
Perform other responsibilities as assigned, including duties that may change due to emergencies, workload changes, rush jobs, or technical developments.
Work at other JSX locations if required.