Welcome Services Concierge
About The Position
The Welcome Services Concierge greets customers, assesses their immediate needs, and manages the facility’s first impression. The concierge provides assistance such as helping customers out of vehicles, locating wheelchairs, giving directions, and escorting visitors to their destinations. When possible, the concierge connects customers with volunteers for escorts and uses Admitting or other departments to verify destinations. They remain with patients who are alone or using a wheelchair. The role supports smooth traffic flow at facility entrances, helps arrange parking and transportation, and maintains a clean, safe, obstacle-free work area. The concierge reports security or safety issues immediately and coordinates with hospital support staff, including Public Safety, Environmental Services, Plant Operations, Patient Transport, and Grounds. This is a full-time, 40-hour-per-week position scheduled Monday through Friday, 7:00 a.m. to 3:30 p.m. The listed pay range is $18.85–$28.30.
Requirements
- High school graduate.
- Typically requires one year of experience in service management as a concierge or greeter in a large public facility.
- Excellent communication, interpersonal, and customer service skills.
- Ability to problem solve and work independently of direct supervision.
- Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of guests and visitors.
- No licenses or certifications required.
Responsibilities
- Greet customers and assess their immediate needs.
- Manage the facility’s first impression.
- Assist customers as needed, including helping them out of vehicles, locating wheelchairs, providing directions, and escorting them to destinations.
- Pass customers to volunteers for escorts when possible.
- Use Admitting or other departments to verify destinations and remain with patients who are alone or in a wheelchair.
- Help maintain smooth traffic flow at facility entrances.
- Assist with parking arrangements for customers, including valet service, tour buses, and short-term visitors.
- Assist customers with transportation needs, including taxi vouchers, bus passes, van transport, or other special needs.
- Keep the working area clean of debris, safe, and free of obstacles.
- Immediately report security or safety issues to the Public Safety Services Department.
- Work with hospital support staff, including Public Safety, Environmental Services, Plant Operations, Patient Transport, and Grounds.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Competitive compensation, including potential premium and incentive pay for eligible positions, and opportunity for annual performance-based increases.
- Career development and ongoing learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
