Welcome Services Concierge
About The Position
The Welcome Services Concierge greets customers and assesses their immediate needs, managing the facility’s first impression. The role helps customers with arrival and navigation needs, such as assistance from vehicles, locating wheelchairs, directions, escorts, and transportation arrangements. The concierge verifies destinations with Admitting or other departments and stays with patients who are alone or using a wheelchair when needed. The position also supports smooth traffic flow and parking arrangements, maintains a clean and safe work area, reports safety or security concerns, and coordinates with hospital support departments.
Requirements
- High school graduate.
- Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility.
- Excellent communication, interpersonal, and customer service skills.
- Ability to problem solve and work independently of direct supervision.
- Ability to work a flexible, customer-oriented schedule that meets the needs of guests and visitors.
Responsibilities
- Greet customers and assess their immediate needs.
- Manage the facility’s first impression.
- Assist customers as needed, including helping them out of vehicles, locating wheelchairs, providing directions, and escorting them to destinations.
- Pass customers to volunteers for escorts when possible.
- Use Admitting or other departments to verify destinations and remain with patients who are alone or in a wheelchair.
- Help maintain smooth traffic flow at facility entrances.
- Assist with customer parking arrangements, including valet service, tour buses, and short-term visitors.
- Assist customers with transportation needs, including taxi vouchers, bus passes, van transport, or other special needs.
- Keep the work area clean of debris, safe, and free from obstacles.
- Immediately report security or safety issues to the Public Safety Services Department.
- Work with hospital support staff, including Public Safety, Environmental Services, Plant Operations, Patient Transport, and Grounds.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Competitive compensation, with possible premium and incentive pay and opportunity for annual performance-based increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
