Concierge

Sonata Delray Beach•Delray Beach, FL

3d•Onsite

About The Position

The Concierge serves as an ambassador for the Community and performs receptionist and administrative duties to support its operations. This is an on-call role covering shifts as needed, and requires schedule flexibility. The Concierge helps create a positive first impression for residents, visitors, and callers while supporting staff and assisting residents and their guests. The role includes greeting and screening visitors, answering and routing calls, handling mail and packages, performing clerical tasks, maintaining emergency contact information, and assisting with community activities and transportation sign-ups. The Concierge follows emergency and safety procedures, communicates effectively with staff, and promptly reports changes in residents’ physical or mental health to the Lifestyle Services Director, Resident Care Director, and General Manager. The position requires a high school diploma, interpersonal skills, initiative, judgment, and word-processing and clerical skills. The Concierge must be able to work flexible hours, weekends, and holidays, and may be assigned other shifts or extended hours. Physical requirements include bending, reaching, and sitting for extended periods. The role may involve exposure to infectious waste and diseases, interactions with residents who may be hostile or emotionally upset, and background, criminal, and drug testing as required by company policy.

Requirements

High school diploma.
A high degree of interpersonal relations skills and the ability to relate to a variety of people and personalities.
Considerable initiative and judgment.
Word-processing and clerical skills.
Ability to work flexible hours and participate in holiday activities.
Ability to work weekends and holidays as assigned.
Ability to work shifts other than the one for which hired, if required.
Ability to work extended hours, up to 16 hours per day, if required.
Physically able to bend and reach.
Physically able to sit for extended periods.
Background, criminal, and drug tests as required by HR policies and procedures; may be asked to submit to random drug testing during employment.

Responsibilities

Provide a positive first impression to everyone entering the Community.
Answer and screen incoming telephone calls courteously and professionally; route calls and take messages as appropriate.
Greet visitors, screen them, require them to sign in, notify residents of their visitors, and instruct visitors according to residents’ instructions.
Receive and process incoming mail and accept outgoing mail and packages.
Type, copy, order, and maintain office-supply inventory, and perform other assigned clerical duties.
Maintain and update the Emergency Phone Number Log and keep it at the front desk.
Maintain and update residents’ emergency contact information and keep it at the front desk.
Assist managers with clerical responsibilities.
Page staff as necessary.
Take RSVPs for special functions as needed.
Oversee sign-ups for scheduled transportation.
Distribute maintenance-request forms and pass them to the Environmental Services Director.
Perform other duties as necessary, including light housekeeping.
Follow emergency procedures and understand and follow safety policies and procedures.
Communicate effectively with staff.
Immediately advise the Lifestyle Services Director, Resident Care Director, and General Manager of changes in a resident’s physical or mental health.