Concierge

Mira Vie at Tinton Falls•Tinton Falls, NJ

About The Position

Distinctive Living is seeking a part-time Concierge for its Mira Vie Tinton Falls Community. The Concierge is the community’s first point of contact for visitors and callers, providing friendly, professional customer service. The role welcomes visitors, responds to questions and concerns from prospective and current residents and their families, and supports the sales and marketing team and business office. The Concierge manages the lobby experience, paying close attention to detail and helping create positive experiences for residents and visitors. The role includes greeting and directing visitors, managing incoming calls and messages, receiving and sending resident packages, supporting inquiries and tours when other community leaders are unavailable, and assisting with resident documentation and files while maintaining confidentiality. The Concierge also helps promote resident activities and follows and communicates company policies and procedures. Other duties may be assigned as necessary.

Requirements

High school diploma or equivalent.
At least six months of experience in a receptionist role or similar function.
Excellent verbal and written communication skills.
Ability to communicate verbally in person and over the phone.

Nice To Haves

Experience with Microsoft Word and Excel.

Responsibilities

Assist residents, families, visitors, and employees with questions or problems to provide a positive experience.
Greet visitors and answer incoming calls professionally and respectfully.
Monitor the entry area, greet and direct visitors, answer calls from residents, forward calls, and take messages.
Receive and send packages for residents and assist residents who need help mailing letters or packages.
Keep the desk and lobby clean and neat, create a comfortable and inviting space, and assist with promoting activities in the lobby.
Manage the inquiry process by connecting callers and visitors with the appropriate inquiry team member.
Respond to inquiries and assist with tours when the community relations director, executive director, and resident care directors are unavailable.
Facilitate community experiences and tours as needed and support the community’s marketing standards.
Assist with Lead Management Program duties and assemble marketing packets as needed.
Assist with processing new resident documentation and maintaining resident files and documentation while preserving confidentiality.
Promote and encourage residents to participate in activities.
Follow and communicate company policies and procedures.
Perform other duties as assigned.