Part-time 25 hour Concierge - Anythink Huron (Bilingual Spanish Speaking Preferred)

Anythink•Thornton, CO

3d•Onsite

About The Position

The Concierge is the essence of the customer experience at the library, welcoming customers and helping them discover and use library products, services, and resources. The role combines customer service, technology troubleshooting, and product promotion. Concierges provide friendly assistance throughout the library, make recommendations, answer questions, and connect customers with the right person or resource. The position is part-time, non-benefited, and non-exempt, with a 25-hour weekly schedule at Anythink Huron. Spanish-speaking ability is preferred, and the position is eligible for a bilingual stipend. The Concierge supports customers in person, by phone, and at the drive-up window. Duties include helping customers find materials, use self-checkout and technology, register for library cards, reserve meeting rooms, use the copy center, and access basic computer services. The role also helps maintain welcoming, clean, and well-stocked spaces, supports opening and closing, promotes programs and services, and assists with cash management and library programs. The position involves evening and weekend shifts and being physically active while working in the library.

Requirements

High school degree.
Computer literacy.
Ability to stand, walk, crouch, stoop, squat, twist, climb, push or pull up to 50 pounds, and lift up to 25 pounds.
Availability for evening and weekend shifts.

Nice To Haves

Spanish-speaking ability; the position is eligible for a bilingual stipend.
Some college.
Proficiency with Microsoft Office.
Library or bookstore experience.

Responsibilities

Welcome customers into the library and provide a positive experience and farewell.
Help customers find books and other materials and use self-checkout services.
Maintain a clean, tidy library and refresh displays.
Talk with customers about library promotions, programs, and services, and recommend books, movies, and music.
Support opening and closing so the branch is ready for customers.
Maintain experience zones, including stocking and cleaning them and coordinating video displays, special features, floral service, or other interactive components.
Register customers for library cards and help with fees, book requests through RLD or ILL, copy center services, and basic computer needs.
Assist customers with email, Microsoft product questions, and Internet navigation.
Train customers on the copy center and technology throughout the library.
Identify customer needs and connect customers with the appropriate person or resource.
Count cash and reconcile cash balances.
Assist with programs and promotions as needed.
Contribute ideas to district committees and participate in professional development.
Answer phones, reserve meeting rooms, and identify collection needs based on customer comments.
Provide assistance by phone, at the drive-up window, and on the library floor.