Part-time 25 hour Help Desk Technician - Anythink Support Services in Northglenn (Bilingual Spanish speaking preferred)

Anythink•Northglenn, CO

3d•Onsite

About The Position

The Help Desk Technician is part of the Information Technology team and provides friendly, hands-on support to branch staff. The role involves visiting library branches, responding to staff questions, and troubleshooting workstation problems so staff can provide customers with reliable technology experiences. It combines technology troubleshooting with customer service, collaboration, and a genuine interest in helping people. The technician troubleshoots Windows- and Mac-based computer issues using systems management tools and techniques, handles help desk requests with limited direction, and supports hardware and software coordination, installation, and upgrades. The role also includes workstation maintenance and imaging, training users on standard software and operations, helping develop and track projects and assigned tasks, and contributing to department standards and procedures. The position is part-time, non-benefited, and non-exempt, scheduled Monday through Thursday from 3 p.m. to 8 p.m. and Saturday from 10 a.m. to 3 p.m. Pay is $19 per hour, with eligibility for a bilingual stipend.

Requirements

High school degree; some college is preferred.
Computer experience, including Windows-based computers in a networked environment, desktop applications such as MS Office, Office 365, and systems management tools for workstation problem-solving and maintenance is preferred.
Valid Colorado driver's license, good driving record, and a strong sense of responsibility.
Possession and use of a personal cell phone; usage is reimbursed.
Ability to stand, walk, crouch, stoop, squat, twist, climb, push or pull up to 50 pounds, and lift up to 25 pounds.

Nice To Haves

Bilingual Spanish speaking.
A+ Certification.
Knowledge of library-specific software.
Some college education.
Experience with Windows-based computers in a networked environment, MS Office, Office 365, and systems management tools for workstation problem-solving and maintenance.

Responsibilities

Visit library branches to answer staff technology questions and troubleshoot workstation problems.
Troubleshoot, analyze, and solve Windows- and Mac-based computer issues using systems management tools and techniques.
Address help desk requests with limited direction while remaining calm and effective under pressure.
Coordinate hardware and software installation and upgrades.
Perform workstation maintenance, including software installation, configuration, maintenance, troubleshooting, and use of imaging tools.
Help develop and track projects and assigned tasks, and provide regular status updates to the manager, coworkers, and customers.
Identify and implement solutions that meet staff needs quickly and efficiently.
Perform other tasks for the IT department as needed.
Participate in creating department workstation standards, maintenance procedures, and operations procedures.
Train users on standard software and operations.
Provide a welcoming, customer-focused experience and collaborate with branch staff.