Part-time 25 hour Help Desk Technician - Anythink Support Services in Northglenn (Bilingual Spanish speaking preferred)
About The Position
The Help Desk Technician is a part-time Information Technology role supporting staff at Anythink branch locations. This position combines customer service with technology troubleshooting, helping keep branch operations running smoothly and enabling staff to provide customers with frustration-free technology experiences. The technician makes branch visits, responds to staff questions and workstation problems, and troubleshoots Windows- and Mac-based computers using systems management tools and other techniques. The schedule is Monday through Thursday, 3–8 p.m., and Saturday, 10 a.m.–3 p.m. The pay rate is $19 per hour, with eligibility for a bilingual stipend. The role is non-benefited and non-exempt. The technician handles help desk requests with limited direction, coordinates hardware and software installation and upgrades, and performs workstation installation, configuration, maintenance, troubleshooting, and imaging. The role also supports project and task tracking, communicates status updates, trains users on standard software and operations, and contributes to workstation standards and maintenance and operations procedures. Other IT department tasks may be assigned. The position calls for someone who is enthusiastic about technology and helping people, communicates warmly and clearly, stays calm while multitasking, and collaborates effectively with branch staff. Anythink emphasizes compassion, learning, creativity, optimism, inclusion, and belonging. The work involves moving among libraries and includes standing, walking, crouching, stooping, squatting, twisting, climbing, pushing or pulling up to 50 pounds, and lifting up to 25 pounds. Spanish bilingual ability is preferred; personal cell phone use is required and usage is reimbursed.
Requirements
- High school degree.
- Computer experience, including Windows-based computers in a networked environment, desktop applications such as MS Office, Office 365, and systems management tools for workstation problem-solving and maintenance is preferred.
- Valid Colorado driver's license and a good driving record.
- Possession and use of a personal cell phone; usage is reimbursed.
- Ability to travel among library locations and meet the stated physical demands, including pushing or pulling up to 50 pounds and lifting up to 25 pounds.
Nice To Haves
- Some college.
- A+ Certification.
- Knowledge of library-specific software.
- Bilingual Spanish-speaking ability; eligible for a bilingual stipend.
Responsibilities
- Visit library branches to answer staff questions and troubleshoot workstation problems.
- Address help desk requests and solve technology problems with limited direction.
- Troubleshoot, analyze, and resolve Windows- and Mac-based computer issues using systems management tools and techniques.
- Coordinate hardware and software installation and upgrades.
- Install, configure, maintain, and troubleshoot workstations, software, and imaging tools.
- Assist in developing and tracking projects and assigned tasks.
- Provide managers, coworkers, and customers with regular updates on project and task status.
- Help create department workstation standards, maintenance procedures, and operations procedures.
- Train users on standard software and operations.
- Perform other tasks for the IT department as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
