Part-time 25 hour Concierge - Anythink Huron (Bilingual Spanish Speaking Preferred)

Rangeview Library District (Anythink)•Federal Heights, CO

7d•Onsite

About The Position

The Concierge is the face of the customer experience at Anythink Libraries, welcoming customers and helping them make the most of the library’s products, services, spaces, and resources. This role combines customer service, basic technology troubleshooting, and promotion of library offerings. The Concierge supports customers on the floor, in the stacks, by phone, and at the drive-up window, providing friendly guidance and connecting people with the right staff member or resource. The position also helps maintain welcoming, clean, and organized library spaces; supports opening and closing routines; maintains experience zones and displays; and assists with programs and promotions. The Concierge handles a range of customer transactions and requests, including library cards, fees, meeting-room reservations, copy-center services, and book requests through RLD or ILL. The role includes basic computer assistance and training on copy-center and library technology, as well as cash counting and reconciliation. This is a part-time, 25-hour-per-week, non-benefited, non-exempt position at Anythink Huron. The schedule is Monday–Tuesday, 3:15–8:15 p.m.; Wednesday–Thursday, 8:45 a.m.–1:45 p.m.; and alternating Fridays and Saturdays, 12:15–5:15 p.m. Bilingual Spanish speakers are preferred, and the position is eligible for a bilingual stipend.

Requirements

High school degree.
Computer literacy.
Ability to stand, walk, crouch, stoop, squat, twist, climb, push or pull up to 50 pounds, and lift up to 25 pounds.
Availability for the stated schedule, including evening and alternating weekend shifts.

Nice To Haves

Some college.
Proficiency with Microsoft Office.
Library or bookstore experience.
Bilingual Spanish-speaking ability.

Responsibilities

Welcome customers and provide a positive library experience, from greeting through farewell.
Help customers locate books and other materials and use self-checkout services.
Maintain clean and tidy library spaces, refresh displays, and prepare the branch for opening and closing.
Talk with customers about library promotions, programs, and services, and recommend books, movies, and music.
Maintain experience zones, including stocking and cleaning them and coordinating video displays, special features, floral service, or other interactive components.
Register customers for library cards and assist with fees, RLD or ILL book requests, copy-center services, and basic computer needs.
Help customers with email, Microsoft products, and Internet navigation.
Train customers on the copy center and technology throughout the library.
Identify customer needs and connect customers with the appropriate staff or resource.
Count cash and reconcile cash balances.
Assist with library programs and promotions and contribute ideas to district committees.
Provide customer assistance by phone, at the drive-up window, and on the library floor.
Answer phones, reserve meeting rooms, and identify collection needs based on customer comments.
Demonstrate integrity in decisions and actions and pursue ongoing professional development.