Research Concierge

Flourish Research•Northridge, CA

3d•Onsite

About The Position

Flourish Research is hiring a Research Concierge to support its Northridge, California site. The role serves as the primary bridge between a partner medical practice and the adjacent Flourish Research site, helping connect established practice patients with potentially appropriate clinical trials through schedule review, in-practice engagement, warm handoffs, and patient education. The Research Concierge reviews clinic schedules and uses EHR tools to identify and prioritize potential study candidates, maintains tracking records, and engages interested patients in brief, non-coercive conversations. The position also supports limited prescreening, helps coordinate research visits, documents patient interactions, and explains clinical research and participation to patients. It builds relationships with partner-practice staff and represents Flourish Research professionally. This is an on-site, Monday–Friday day-shift role scheduled for 40 hours per week. The position is non-exempt and pays $27 to $35 per hour, depending on experience. It reports to the Site Director.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a patient-facing healthcare, community health, or clinical research setting.
Ability to explain complex medical or research information clearly and compassionately to lay audiences.
Comfort with electronic health record systems and digital scheduling tools.
Strong organizational skills and attention to detail in documentation.
Discretion and professionalism in handling Protected Health Information; HIPAA compliance is required.
Patient-centered communication skills, including adapting explanations to patients’ literacy and comfort levels.
Ability to independently conduct schedule scrubbing and outreach.
Ability to manage workflows across two separate organizations professionally.
Trustworthiness in handling protected health information and maintaining patient and physician trust.
Ability to explain trial participation basics, eligibility concepts, and patient rights.
Ability to stand for periods of time and move throughout the clinic.
Occasional light lifting of materials.

Nice To Haves

Medical Assistant (MA), CNA, CRC, or LPN certification or clinical background.
Experience in patient navigation, community health outreach, or clinical trial recruitment.
Familiarity with the partner practice’s patient populations and therapeutic areas.
Experience with EMR data mining or patient panel management.
Bilingual skills suited to local community demographics.
A valid driver’s license may be beneficial for occasional off-site outreach activities.

Responsibilities

Review partner-practice clinic schedules at least weekly before physician clinic days to identify patients who may qualify for active or upcoming trials.
Use EHR crawlers to identify potentially qualifying diagnoses, medications, labs, and demographics in the partner practice’s patient database.
Prepare prioritized candidate lists for physicians, flagged by study and qualification rationale.
Maintain and update tracking logs for patients identified, approached, and converted.
Receive physician warm handoffs and conduct brief, non-coercive study conversations with interested patients in a private setting.
Walk interested patients to the Flourish Research site for a tour or extended discussion when appropriate.
Document patient interactions and dispositions in Salesforce.
Facilitate limited prescreening activities, including blood pressure measurement, point-of-care testing, medication history capture, and brief eligibility screening.
Assist patients with informed consent for prescreening visits where applicable.
Schedule formal prescreening or screening visits with the research coordinator team.
Communicate screening outcomes and patient dispositions to recruitment and clinical teams.
Educate patients about clinical research, how trials work, participation, time commitment, safety, compensation, and the distinction between research and standard care.
Distribute site-approved educational materials in the partner practice’s waiting area and exam rooms.
Build awareness of the Flourish Research site among the broader partner-practice patient population.
Help develop and refine patient-facing educational content with the Site Director and research team.
Build and maintain relationships with partner-practice clinical staff, medical assistants, and front desk personnel to support referral flow.
Serve as an accessible point of contact for patients with questions about research participation.
Maintain awareness of active site protocols so study requirements and patient commitments are represented accurately.
Represent Flourish Research professionally and courteously when interacting with staff, clients, and vendors.
Perform additional duties as assigned by management.