Research Concierge

Flourish Research•Los Angeles, CA

4d•$27 - $35•Onsite

About The Position

The Research Concierge serves as the primary bridge between a partner medical practice and the adjacent Flourish Research site. The role helps convert established practice patients into qualified clinical trial participants through schedule review, in-practice engagement, warm handoffs to the research team, and patient education about clinical research. The position is based on-site at Flourish Research’s Northridge, California site and works Monday through Friday on a 40-hour day-shift schedule. Compensation is $27–$35 per hour, depending on experience. The role reports to the Site Director and supervises no departments. The Research Concierge reviews partner-practice schedules and uses electronic health record data to identify potential candidates for active or upcoming trials. The role engages interested patients in a private setting, supports limited prescreening and scheduling, documents interactions, and communicates outcomes to recruitment and clinical teams. It also educates patients about clinical research, maintains working relationships with partner-practice staff, and helps ensure patients receive accurate information about study requirements and participation. Work takes place at the partner medical practice, with regular movement to the adjacent research site. The position involves direct patient contact, standing and movement throughout the clinic, and occasional light lifting. A valid driver’s license may be beneficial for occasional off-site outreach.

Requirements

High school diploma or equivalent required.
At least 2 years of experience in a patient-facing healthcare, community health, or clinical research setting required.
Ability to communicate complex medical or research information clearly and compassionately to lay audiences.
Comfort with electronic health record systems and digital scheduling tools.
Strong organizational skills and attention to detail in documentation.
Discretion and professionalism in handling protected health information; HIPAA compliance is required.
Patient-centered communication skills, including adapting explanations to patients’ literacy and comfort levels.
Ability to independently initiate schedule review and outreach.
Accuracy in data capture and tracking, with consistent follow-through.
Ability to manage workflows across two separate organizations professionally.
Trustworthiness and discipline in handling protected health information and maintaining patient and physician trust.
Ability to explain trial participation basics, eligibility concepts, and patient rights.

Nice To Haves

Medical Assistant (MA), CNA, CRC, or LPN certification or clinical background.
Prior experience in patient navigation, community health outreach, or clinical trial recruitment.
Familiarity with the partner practice’s patient populations and therapeutic areas.
Experience with EMR data mining or patient panel management.
Bilingual skills suited to local community demographics.
A valid driver’s license may be beneficial for occasional off-site outreach.

Responsibilities

Review partner-practice clinic schedules at least weekly before physician clinic days to identify patients who may qualify for active or upcoming trials.
Use EHR crawlers to identify potentially qualifying diagnoses, medications, labs, and demographics in the partner practice’s patient database.
Prepare prioritized candidate lists for physicians, flagged by study and qualification rationale.
Maintain an up-to-date tracking log of patients identified, approached, and converted.
Receive physician warm handoffs to potential study candidates.
Conduct brief, non-coercive conversations with interested patients in a private setting.
Walk interested patients to the Flourish Research site for a tour or extended discussion when appropriate.
Represent research participation as a positive, patient-centered opportunity rather than a sales transaction.
Document patient interactions and dispositions in Salesforce.
Facilitate limited prescreening activities, including blood pressure measurement, point-of-care testing, medication-history capture, and brief eligibility screening.
Assist patients with informed consent for prescreening visits where applicable.
Coordinate formal prescreening or screening visits with the research coordinator team.
Communicate screening outcomes and patient disposition to recruitment and clinical teams.
Explain clinical research, how trials work, and what participation involves to patients with varying levels of familiarity or comfort.
Distribute site-approved educational materials in the partner practice’s waiting area and exam rooms.
Address common patient concerns, including time commitment, safety, compensation, and the distinction between research and standard care.
Build awareness of the Flourish Research site across the partner practice’s broader patient population.
Contribute to developing and refining patient-facing educational content with the Site Director and research team.
Build and maintain relationships with partner-practice clinical staff, medical assistants, and front desk personnel to facilitate referrals.
Serve as an accessible point of contact for patients with questions about research participation.
Maintain awareness of active site protocols to accurately explain study requirements and patient commitments.
Represent Flourish Research professionally and courteously when interacting with staff, clients, and vendors.
Perform additional duties as assigned by management.