Concierge - PRN

Montereau•Tulsa, OK

About The Position

The Concierge manages the Independent Living Center entrance and concierge desk efficiently and professionally, maintaining a welcoming environment for residents, visitors, and staff. The role provides individualized customer service and administrative support to residents, staff, and leadership across Independent Living and Health Care areas. It handles inquiries and communications, supports resident admissions and transitions, maintains records, processes mail and work requests, and assists with community marketing and other departmental projects. This is a PRN position.

Requirements

High school diploma or an equivalent combination of education, training, and experience.
Ability to obtain an Oklahoma Notary seal.
At least 3 years of experience in a customer service or administrative position.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and a proven ability to meet deadlines.
Strong analytical, problem-solving, and decision-making skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and delegate when appropriate.
Ability to function well in a high-paced and sometimes stressful environment.
Proficiency with Microsoft Office Suite or related software; intermediate skills in Word, Excel, and Outlook and ability to learn new software systems.
Ability to communicate effectively and compassionately with diverse populations and demonstrate empathy.
Ability to interact effectively with leadership, staff, residents, vendors, providers, visitors, and other third-party associates.
Ability to manage sensitive and confidential communications and information with poise, tact, and diplomacy.

Nice To Haves

Previous experience working with older adults or in a healthcare setting.

Responsibilities

Greet and direct residents, visitors, staff, and contractors courteously.
Ensure visitors sign in using the Accushield kiosk and assist them with the kiosk as needed.
Respond to or appropriately direct in-person, email, radio, and phone inquiries accurately and promptly.
Screen and route incoming communications and take clear, concise messages when needed.
Assess and resolve problems or refer them to appropriate department leadership.
Support marketing efforts by answering community inquiries, providing information packets, and compiling data for the Independent Living Center marketing spreadsheet.
Assist Independent Living Administration with coordinating the resident admission process.
Sort and process resident and staff mail daily for timely delivery.
Input and update Independent Living resident records, maintaining accurate and complete information in accordance with state regulations and company procedures.
Provide administrative support to the Concierge Supervisor, Director of Hospitality, COO – Health Services, Health Services leadership team, ELT, LT, departments, and residents.
Update monthly state reports, maintain contract binders, revise operational policy and procedure manuals quarterly, prepare Care Conference letters, and process resident clothing labels.
Enter maintenance and housekeeping work order requests accurately and promptly.
Enter transportation requests for Independent Living residents and maintain accurate information in the transportation scheduling system.
Work with the Independent Living team to support residents transitioning between Independent Living and Health Care.
Assist with administrative tasks in Independent Living and Health Care, including handling inquiries, processing forms, and scheduling services.
Collaborate with other departments to coordinate services, address concerns, and promote a unified resident experience.
Coordinate communications and displays related to a resident's passing.
Perform other related functions as required or assigned.