PRN Concierge

Sterling • Georgetown, TX

4d

About The Position

The Concierge enhances the overall Resident experience by serving as the community’s first point of contact for support and administrative needs. Service is delivered in The Sterling Touch® manner: friendly, courteous, helpful, timely, and professional, with the goal of achieving a high level of Resident satisfaction. The role performs clerical tasks, coordinates activities, manages requests, distributes correspondence, directs phone calls, and interacts with visitors, guests, residents, and fellow team members. The position works under the direction of the Business Office Manager and follows the Community’s standards, processes, procedures, practices, and philosophy. This is a PRN, as-needed role with coverage needs across seven days a week.

Requirements

• High school diploma or GED required.
• Ability to read, write, and understand English to communicate with residents, family members, peers, employees, and vendors.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, and pull, and work continuously without sitting for extended periods.
• Ability to lift or carry up to 20 pounds and push or pull carts weighing up to 50 pounds.

Nice To Haves

• Customer service experience in the senior housing field.

Responsibilities

• Serve as the community’s first point of contact for resident support and administrative needs.
• Perform clerical tasks and coordinate activities.
• Manage requests and distribute correspondence.
• Direct phone calls.
• Interact with visitors, guests, residents, and fellow team members.
• Provide friendly, courteous, helpful, timely, and professional service to enhance Resident satisfaction.
• Follow the Community’s standards, processes, procedures, practices, and philosophy under the direction of the Business Office Manager.

Benefits

• Competitive compensation.
• A full benefits package is offered to full-time employees; PTO is earned at lesser rates for part-time staff.
• PTO program offering 120 hours in the first year and 160 hours in the second year, increasing with length of service.
• Affordable medical, dental, vision, and other insurance options.
• 401(k) with a 4% company match on a 5% contribution.
• Automatic life insurance and AD&D coverage for all team members.
• Employee assistance program (EAP).
• Free employee meals for eligible employees.
• Access to Grand Spa and Fitness facilities at designated times.

What This Job Offers

• Education Level: High school or GED