Concierge PRN

Trinity Health•MMCIA - MercyOne Des Moines Medical Center Central IA, IA

About The Position

Under the supervision of the Manager of Patient Experience, the Concierge provides a welcoming, helpful, and caring presence to patients, families, visitors, and staff at MercyOne. The role provides information, directions, and assistance throughout Mercy Medical Center, and supports a positive visitor experience while upholding hospital policies, confidentiality, and organizational values. This is a part-time PRN position with rotating hours and shifts. The Concierge also supports MercyOne volunteers and performs assigned secretarial or clerical functions and other duties as needed.

Requirements

High school diploma or equivalent.
Proof of completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
At least one year of customer service experience demonstrating emotional intelligence, proactivity, inquisitiveness, resourcefulness, compassion, ability to work autonomously, and basic computer skills.
Ability to read, write, and speak English fluently.
Ability to comprehend and follow instructions; sustain attention and concentration; synthesize, coordinate, and analyze data; perform simple, repetitive, complex, and varied tasks; and maintain an appropriate work pace.
Ability to relate to others, work well with coworkers and peers, understand and use words appropriately, remember detailed instructions, make independent decisions or exercise judgment, and accept responsibility for direction, control, and planning.

Nice To Haves

Postsecondary education.
Experience working in a healthcare setting.

Responsibilities

Create a warm and welcoming environment for visitors and clients.
Model excellent customer service, interpersonal skills, and professional behavior when interacting with others.
Direct, guide, accompany, or transport people to locations within Mercy Medical Center and provide resource materials and general information.
Work collaboratively with professionals, patients and families, coworkers, medical staff, and the public.
Explain and assist with implementing hospital policies and procedures for visitors, patients, and the public.
Communicate effectively in writing and verbally, and use appropriate nonverbal communication.
Maintain confidentiality of patient and personnel information.
Support and engage with MercyOne volunteers to foster a welcoming environment and align their experience with organizational values and goals.
Perform assigned secretarial and clerical functions and other duties as assigned.
Demonstrate leadership traits that support MercyOne Trinity Health's mission and core values.