Area Operations Manager

Community Concierge Services • Smyrna, TN

18h • Onsite

About The Position

Community Concierge Services (CCS), which provides doorstep waste and recycling collection for apartment communities, is seeking a hands-on Area Operations Manager to lead employees, service quality, and client relationships within an assigned district. The role involves supporting operations across multiple apartment communities and regularly traveling between properties and markets. CCS has more than 700 employees and serves over 175,000 apartment homes each night.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager arranges coverage for call-offs and no-shows and personally covers routes when other options are exhausted. The fieldwork is physical and includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and operational needs; service or staffing issues may require work beyond typical operating hours. This is a full-time role that cannot be performed alongside another full-time job.

The manager recruits, hires, onboards, trains, coaches, and supports part-time collection employees; oversees nightly service execution; conducts community visits and audits; responds to staffing and service interruptions; and manages client communication, payroll, service reports, and employee documentation. The role also supports new community launches, including staffing, equipment distribution, and resident information. Compensation is a $70,000 annual base salary paid biweekly, with an opportunity for a $5,000 annual performance-based bonus paid quarterly. A company vehicle is provided for work-related use, with fuel and maintenance covered.

Requirements

• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on your feet for miles at a time without assistance.
• Strong work ethic and ability to complete both blue-collar and white-collar tasks daily.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Evening and weekend availability; service operates seven days a week.
• Ability to arrange coverage for employee call-offs and personally cover routes when necessary.
• Full-time commitment; the role cannot be performed alongside another full-time job.

Nice To Haves

• Experience supervising hourly or part-time employees in valet trash or other field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns.
• Previous valet trash experience is helpful but not required.
• Ability to build relationships while holding people accountable, stay organized across multiple locations and priorities, communicate early, solve problems calmly, and follow through.
• Willingness to lead by example and perform the work expected of employees.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Develop backup coverage plans and keep staffing aligned with service demand.
• Confirm nightly staffing and respond to call-offs, no-shows, and service interruptions.
• Arrange employee coverage and personally cover routes when other coverage options are exhausted.
• Visit communities, conduct employee and service audits, and follow through on corrective actions.
• Help employees troubleshoot onsite issues and assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access required for their work.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.

Benefits

• $70,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed