Area Operations Manager

Community Concierge Services • Goodlettsville, TN

22h

About The Position

Community Concierge Services (CCS) is seeking a hands-on Area Operations Manager to lead employees, service quality, and client relationships across an assigned district. CCS provides doorstep waste and recycling collection for apartment communities nationwide and has more than 700 employees serving over 175,000 apartment homes each night. This role offers broader responsibility across multiple communities in a growing, founder-led company.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service runs seven days a week. The manager travels regularly between properties and markets to support employees, inspect service, and resolve issues; travel to neighboring areas may also be required. The manager arranges coverage for call-offs and no-shows and personally covers routes when other coverage options are exhausted. Daytime flexibility depends on completing responsibilities and operational needs, and service or staffing issues may require work beyond typical operating hours. This is a full-time commitment and cannot be performed alongside another full-time job.

The fieldwork is physical and includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. The manager must be able to meet the travel, schedule, and physical requirements, with reasonable accommodation where applicable. The hiring process includes an onsite work preview to show candidates the service environment, physical demands, schedule, and day-to-day responsibilities.

Compensation is a $70,000 annual base salary, paid biweekly, plus an opportunity for a $5,000 annual performance-based bonus paid quarterly. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 401(k) match is offered after 12 months. The role also offers flexibility in organizing daytime work around completed responsibilities and operational needs, as well as opportunities for increased responsibility and advancement as CCS expands.

Requirements

• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on your feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Ability to work evenings and weekends; service operates seven days a week and peak operating hours are 6 p.m. to midnight.
• Availability for daytime recruiting, payroll, client communication, and team support, as well as work beyond typical hours when service or staffing issues require it.
• Full-time commitment; the position cannot be performed alongside another full-time job.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Strong work ethic and willingness to complete both field and administrative tasks.
• Experience supervising hourly or part-time employees in a relevant operation is welcomed; experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.

Nice To Haves

• Experience in valet trash or other field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set clear expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and keep staffing needs ahead of service demand.
• Confirm staffing and respond quickly to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange route coverage when employees call off or fail to arrive, and personally cover routes when other coverage options are exhausted.

Benefits

• $70,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed