Area Operations Manager

Community Concierge Services • Huntersville, NC

8d • Onsite

About The Position

Community Concierge Services (CCS) provides doorstep waste and recycling collection for apartment communities. The Area Operations Manager leads people, service quality, and client relationships across an assigned district. This is a hands-on role managing operations across multiple communities, with evening field leadership and daytime recruiting, administration, and client communication. The position is based in Charlotte, North Carolina, and involves regular travel between properties and markets; travel to neighboring areas may also be required.

Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager arranges coverage for employee call-offs and no-shows and personally covers routes when other coverage options are exhausted. Fieldwork includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime work is flexible around completed responsibilities and operational needs, but recruiting, payroll, client communication, and team support require daytime attention. Staffing or service issues may require work beyond typical operating hours. The role requires a full-time commitment and cannot be performed alongside another full-time job.

Compensation is a $65,000 annual base salary, paid biweekly, plus an annual performance-based bonus opportunity of up to $10,000, paid quarterly based on performance. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 401(k) match is offered after 12 months. The company describes opportunities for increased responsibility and advancement as it expands. The hiring process includes an onsite work preview to demonstrate the service environment, physical demands, schedule, and day-to-day responsibilities.

Requirements

• At least 3 years of driving experience and a clean driving record to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on your feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Strong work ethic and willingness to complete both field and administrative tasks.
• Willingness to lead by example and perform the work expected of employees.
• Ability to build relationships while holding people accountable, stay organized across multiple locations, communicate early, solve problems calmly, and follow through.
• Full-time availability; the role cannot be performed alongside another full-time job.

Nice To Haves

• Experience supervising hourly or part-time employees in valet trash, field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns.
• Previous valet trash experience.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrective actions.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed for their work.
• Communicate professionally with property managers and follow through on their concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other options are exhausted.

Benefits

• $10,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed