Area Operations Manager

Community Concierge Services • Charlotte, NC

1d • Onsite

About The Position

Community Concierge Services (CCS) is hiring an Area Operations Manager to lead employees, service quality, and client relationships across an assigned district. CCS provides doorstep waste and recycling collection for apartment communities nationwide and has more than 700 employees serving over 175,000 apartment homes each night.

This full-time role combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The position involves regular travel between properties and markets, and travel to neighboring areas may also be required. The manager arranges coverage for call-offs and no-shows and personally covers routes when other coverage options are exhausted. Daytime flexibility depends on completing responsibilities and operational needs; staffing or service issues may require work beyond typical operating hours. The position requires full-time commitment and cannot be performed alongside another full-time job.

The fieldwork is physical and includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. The company provides a vehicle for work-related use and covers work-related fuel and maintenance.

Compensation is a $65,000 annual base salary, paid biweekly, plus a $10,000 annual performance-based bonus opportunity paid quarterly based on performance. Benefits include company-sponsored health insurance available for the employee and family and a 401(k) match of 4% on the first 5% contributed after 12 months. CCS offers flexibility in organizing daytime work around completed responsibilities and operational needs, as well as opportunities for increased responsibility and advancement as the company expands. The hiring process includes an onsite work preview to experience the service environment, understand physical demands, and discuss the schedule and day-to-day responsibilities before accepting an offer.

Requirements

• Full-time commitment; the role cannot be performed alongside another full-time job.
• Evening and weekend availability; service operates seven days a week and peak operating hours are 6 p.m. to midnight.
• Ability to travel regularly between properties and markets; travel to neighboring areas may also be required.
• Ability to perform physical fieldwork, including extended walking, repeated stair climbing, carrying bagged trash, and working outdoors.
• Ability to work outside for extended periods and be on your feet for miles at a time without assistance.
• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Strong work ethic and ability to complete both blue-collar and white-collar tasks daily.
• Ability to meet the travel, schedule, and physical requirements, with reasonable accommodation where applicable.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.

Nice To Haves

• Experience supervising hourly or part-time employees in valet trash or other field services, commercial cleaning or janitorial operations, security operations, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience is helpful; leaders from related industries are encouraged to apply.
• Ability to lead by example and perform the work expected of employees.
• Ability to build relationships while holding people accountable, stay organized across multiple locations and competing priorities, communicate early, solve problems calmly, and follow through.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs against service demand.
• Confirm staffing and respond quickly to call-offs, no-shows, and service interruptions.
• Visit communities and conduct employee and service audits, then follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access required for their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel regularly between properties and markets to support employees, inspect service, and resolve issues.
• Arrange route coverage when employees call off or fail to arrive, and personally cover routes when other coverage options are exhausted.

Benefits

• Company vehicle for work-related use, with work-related fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.
• $10,000 annual performance-based bonus opportunity, paid quarterly based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed