Area Operations Manager

Community Concierge Services • Pineville, NC

2d • Onsite

About The Position

Community Concierge Services (CCS), which provides doorstep waste and recycling collection for apartment communities nationwide, is seeking a hands-on Area Operations Manager to oversee employees, service quality, and client relationships across an assigned district. CCS reports having more than 700 employees and serving over 175,000 apartment homes each night.

The role combines evening field leadership with daytime recruiting, administration, and client communication. Peak operating hours are 6 p.m. to midnight, and service runs seven days a week. The manager travels regularly among properties and markets, with possible travel to neighboring areas. They arrange coverage for call-offs and no-shows and personally cover routes when other coverage options are exhausted. Daytime flexibility depends on completing responsibilities and meeting operational needs; staffing or service issues may require work beyond typical operating hours. This is a full-time commitment that cannot be performed alongside another full-time job.

The work includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. The manager must be able to meet the travel, schedule, and physical requirements, with reasonable accommodation where applicable. Compensation is a $65,000 annual base salary paid biweekly, plus an annual performance-based bonus opportunity of up to $10,000 paid quarterly. CCS provides a company vehicle for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 4% 401(k) match applies to the first 5% contributed after 12 months. CCS also describes opportunities for increased responsibility and advancement as it expands.

Requirements

• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on one's feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Strong work ethic and willingness to complete both blue-collar and white-collar tasks daily.
• Ability to work evening and weekend hours; service operates seven days a week and peak operating hours are 6 p.m. to midnight.
• Availability to address service or staffing issues beyond typical operating hours when needed.
• Full-time commitment; the position cannot be performed alongside another full-time job.
• Experience supervising hourly or part-time employees, including scheduling, handling attendance issues, coaching employees, and addressing customer concerns is especially valuable.

Nice To Haves

• Experience in valet trash or other field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set clear expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs.
• Confirm nightly staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and ensure corrections are completed.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed for their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other coverage options are exhausted.

Benefits

• $65,000 annual base salary, paid biweekly.
• $10,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed