Community Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 3 years of property management experience; multi-family residential community experience is preferred.
• Experience with budget management and financial reporting.
• Proven ability to lead and develop on-site teams.
• Strong leadership and team management abilities.
• Excellent communication and customer service skills.
• Proficiency with property management software and Microsoft Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Bachelor’s degree in Business Administration, Real Estate, or a related field.
• CAM (Certified Apartment Manager) or similar certification.

Responsibilities

• Oversee daily property operations and ensure compliance with MMG policies and procedures and applicable local, state, and federal laws.
• Conduct regular property inspections and file audits to maintain standards for cleanliness, curb appeal, maintenance, and compliance.
• Ensure daily, weekly, monthly, quarterly, and annual tasks are completed.
• Address resident concerns promptly and professionally, and develop, execute, and follow up on plans to resolve operational, maintenance, or resident-related problems.
• Manage leasing activities and occupancy, monitor market trends, recommend competitive rental pricing, support the leasing team, and oversee lease renewals and notices to vacate.
• Assist with developing and managing the property budget; monitor collections, delinquencies, and accounts receivable; and review financial reports and expenses for accuracy and alignment with company and ownership goals.
• Ensure invoices and bills are received and entered into property management software within the specified timelines.
• Coordinate maintenance requests and oversee response times and workmanship; maintain vendor relationships, negotiate service contracts, follow vendor selection and setup procedures, and ensure preventive maintenance programs are carried out.
• Lead, train, recruit, onboard, and develop on-site leasing and maintenance staff; conduct performance reviews, provide feedback, prepare staff schedules, hold staff meetings, and ensure accurate reporting of employee hours and compensation items.
• Develop and implement marketing strategies to attract residents and support retention; organize and participate in resident events and initiatives; maintain a professional presence and develop rapport in the local business community.
• Ensure compliance with Fair Housing laws and other applicable regulations, follow safety protocols, and address property safety concerns.
• Handle evictions, lease violations, and legal notices in accordance with MMG and local regulations, collaborating with the Regional Director and Portfolio Manager.
• Prepare and submit accurate, timely weekly, monthly, and quarterly reports on occupancy, financial performance, maintenance, and other key metrics.
• Communicate with the Regional Property Director and Portfolio Manager about property performance, challenges, and successes.
• Uphold policies, assess team deficiencies, ensure proper training and task completion, and hold team members accountable.