Assistant Community Manager - Encore SoFlo - San Antonio, TX

Valiant Residential, LLC • San Antonio, TX

7d • Onsite

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager to support the smooth operation of the property and act as the Community Manager in their absence. The role includes maintaining complete financial records and assisting with leasing, marketing, and resident relations.

The Assistant Community Manager supports advertising, unit showings, applicant screening, leasing and renewals, resident communications, rent collection, lease administration, invoice processing, and maintenance-request follow-up. The position also helps enforce community policies, maintain resident files, and support the property's cleanliness and curb appeal.

Requirements

• Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
• Ability to support and contribute to the community team.
• Strong oral and written communication skills, including English proficiency to interact effectively with team members, residents, vendors, and other stakeholders.
• Positive attitude and ability to smile under all circumstances.
• Participate in training to comply with new and existing laws.
• Valid driver's license, good driving record, and auto insurance.
• Ability to work most weekends.
• Neat, clean, and professional appearance throughout the workday and whenever present in the community.
• Comply with expectations in the employee handbook.
• Ability to diffuse and respond to customer concerns to avoid escalation.
• High school diploma or equivalent.

Nice To Haves

• Bilingual in Spanish.
• Apartment management experience.
• Two or more years of college.

Responsibilities

• Assist in preparing advertising materials, showing units, and screening applicants.
• Maintain records of rental levels for comparable units in the surrounding area and present leasing and marketing ideas.
• Communicate courteously with residents, applicants, and representatives of other companies; greet prospects and determine their qualifications.
• Guide prospects through applications and deposits in accordance with company procedures and Fair Housing requirements.
• Update availability reports, process applications for approval, and submit them to the Community Manager.
• Assist with monitoring renewals and distributing and following up on renewal notices.
• Represent the company professionally and implement community policies.
• Accept rental payments and promptly deliver them to the Community Manager; assist with rent collection and receipt preparation.
• Prepare leases and related paperwork, enter information accurately and promptly in Yardi, and review leases with the Community Manager before obtaining signatures.
• Prepare and maintain complete resident files, late notices, and notices to pay rent; assist with legal proceedings and lease administration.
• Use accounting software to record, store, and analyze information.
• Communicate with the Community Manager about invoice accuracy, purchase orders, and coding; ensure property invoices are approved, entered, and paid promptly.
• Complete maintenance service requests promptly, inform the maintenance team, answer resident questions, and follow up when unable to respond immediately.
• Contact residents weekly about completed service requests to confirm repairs were handled satisfactorily.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community's cleanliness and curb appeal.
• Assist the management team with other tasks as required.
• Act as the Community Manager in their absence.

Benefits

• Competitive total compensation.
• Time off.
• Comprehensive benefits, including free health insurance options and 401(k) matching.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED