Community Manager - Valley Ridge, San Antonio, TX

Ascentia Real Estate Holdings Co•San Antonio, TX

1d•Onsite

About The Position

The Community Manager is the on-site leader of the manufactured housing community and reports to the District Manager. The role is responsible for carrying out the property's strategic vision and overseeing its day-to-day operations and performance. The Community Manager builds and leads an effective team of on-site employees, Home Office personnel, contractors, and vendors, with shared goals and objectives. Responsibilities include resident service and retention, rent collection and eviction administration, marketing and occupancy, expense control, property appearance, team management, reporting, recordkeeping, capital projects, and enforcement of company and community policies. The Community Manager also supports the District Manager with budgeting and projects, maintains compliance with applicable laws and safety standards, and performs other assignments as requested by the District Manager.

Requirements

Authorization to work in the United States.
At least 5 years of relevant experience building and leading teams.
Excellent leadership skills.
Excellent verbal, written, prioritization, time-management, organization, and listening skills, with strong attention to detail.
Strong computer skills, including the Microsoft Office Suite.
Valid, active driver's license.

Nice To Haves

Experience in property building and/or management, especially multifamily or manufactured housing.
Yardi experience.

Responsibilities

Provide courteous, timely service to residents; respond to requests and work orders; manage retention programs and organize social events.
Enforce the property's rent collection policy; account for and transmit income accurately; make daily bank deposits; manage evictions and attend court proceedings as required; pursue bad debt; and review and update targeted Yardi reports weekly.
Monitor local market conditions and competition; promote the property and implement occupancy strategies; qualify prospective residents; renew leases under current policies and District Manager approval; prepare market surveys; and use signage and leasing materials effectively.
Operate within the property's budget and authorized purchasing policies; control expenses; verify contracted work is complete before approving invoices; code invoices accurately in Payscan; and submit or approve invoices promptly.
Inspect the property daily, including common areas, vacant sites, parking lots, models, and vacant homes; maintain a clean and orderly appearance; prepare vacant homes for market promptly; and administer the Gold Star home service program quarterly to each COH or Pelican-owned home.
Recruit, hire, orient, train, and supervise property employees; schedule and prioritize work; review performance; promote professional conduct and positive relationships; and ensure work follows OSHA standards and employees receive safety training.
Assist the District Manager with the annual budget and prepare accurate property reports; submit financial variance reports, invoices, deposits, market surveys, and other documents on schedule; and accurately record and transmit rent roll, move-in and move-out, asset management, traffic, and property status data to the DOTS team.
Maintain complete and accurate resident, maintenance, and vendor files; work order logs; traffic reports; inventories; permits and licenses; and other property records, as well as adequate office forms, supplies, and equipment.
Identify deferred maintenance, major repairs, and capital improvements; develop capital project plans with the District Manager; obtain competitive bids; and coordinate contractor-led projects and repairs.
Understand and enforce company policies, community rules, lease terms, and addenda; meet property goals; comply with applicable local, state, and federal laws; and promptly report safety or health hazards and unusual events to the District Manager.
Perform other work assignments as requested by the District Manager.