Assistant Community Manager - Encore SoFlo - San Antonio, TX

Valiant Enterprises•San Antonio, TX

7d•Onsite

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager to support the smooth operation of the property and act as the Community Manager in their absence. The role handles numerical data and financial records while assisting with leasing, marketing, and resident relations. The Assistant Community Manager supports leasing and marketing activities, processes applications and leases, maintains resident and financial records, assists with rent collection and renewals, and responds to resident concerns and service requests. The position also supports property operations, helps enforce community policies, and contributes to the cleanliness and curb appeal of the community.

Requirements

Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Strong oral and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Positive attitude and ability to maintain a smile under all circumstances.
Participate in training to comply with new and existing laws.
Valid driver’s license, good driving record, and auto insurance.
Ability to work most weekends.
Neat, clean, and professional presentation throughout the workday and whenever present in the community.
Ability to diffuse and respond to customer concerns to avoid escalation.
High school diploma or equivalent.
Ability to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
Ability to walk the property for up to 8 hours or more in various weather conditions and climb stairs to show properties.
Ability to lift up to 30 lbs. as needed.

Nice To Haves

Bilingual in Spanish.
Apartment management experience.
Two or more years of college.

Responsibilities

Assist in preparing advertising materials, showing units, screening applicants, and developing leasing and marketing ideas.
Maintain records of rental levels for comparable units in the surrounding area.
Greet and qualify prospects, complete guest cards, assist with applications, and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports, process applications for approval, and submit processed applications to the Community Manager.
Assist with renewals, distribute renewal notices, and follow up with residents.
Maintain courteous communication with residents, applicants, vendors, and representatives of other companies; answer resident questions and follow up promptly when unable to respond.
Accept rental payments and promptly provide them to the Community Manager; assist with rent collection, receipts, late notices, and notices to pay rent.
Type leases, complete related paperwork, enter information accurately and promptly into the Yardi system, and assist with lease preparation, signing, and administration.
Prepare and maintain complete resident files and assist with legal proceedings.
Operate computers and accounting software to record, store, and analyze information.
Communicate with the Community Manager about invoice accuracy, purchase orders, and coding; help ensure invoices are approved, entered, and paid promptly.
Complete maintenance service requests promptly, inform the maintenance team, and follow up weekly with residents about completed requests.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to community cleanliness and curb appeal and consistently enforce community policies.
Assist the management team with other tasks as required.
Professionally represent the company and comply with employee handbook expectations.