Manager, Community & Constituent Engagement

Philadelphia Gas Works•Philadelphia, PA

9d•Onsite

About The Position

The Manager, Community & Constituent Engagement assists in managing PGW’s relationships with legislators and key stakeholders regarding community inquiries about PGW operations. The role conducts regular community outreach to increase awareness of PGW, its programs, and initiatives, and ensures constituents receive coordinated, person-centered service, including when their needs involve other city departments, agencies, or community associations. The position reports to the Vice President of External Affairs and supports PGW’s mission of delivering safe, reliable, and affordable energy in an environmentally responsible way. The manager leads outreach specialists, sets metrics and deliverables, coordinates internal planning for community engagement, and maintains productive relationships with community leaders, stakeholders, peer utilities, and agencies. The role also manages outreach initiatives and programming, supports community meetings, facilitates communication between the public and PGW, and helps maintain transparency with elected officials, partners, and the public. The manager may oversee permanent, temporary, or contracted staff, including training, performance management, goal-setting, evaluation, and discipline. Other responsibilities may be assigned by the Vice President of External Affairs.

Requirements

Bachelor’s degree in communication, community affairs, political science, public affairs, marketing, or a related field.
At least 7 years of related experience in an energy utility, government, nonprofit, or public service environment.
Strong organizational skills, including the ability to manage simultaneous priority projects and meet deadlines.
Experience working with the public or in a related field.
Experience with database management and tracking metrics to support decision-making.
Good communication and listening skills, with the ability to influence others and keep them informed.
Ability to solve problems creatively and persistently.
Interpersonal skills and the ability to conduct regular outreach throughout Philadelphia neighborhoods.
Fluency with MS Office programs, including Word, Excel, and PowerPoint.
Helpful, respectful, approachable, and team-oriented, with a commitment to strong working relationships and a positive work environment.
Value and encourage diversity of thought, background, and perspective.

Nice To Haves

Master’s degree.

Responsibilities

Lead a team of outreach specialists in support of PGW’s core values and mission.
Set metrics and key deliverables for maintaining external stakeholder relationships and serving customers in a timely manner.
Coordinate with internal staff to plan strategic community outreach and engagement.
Ensure constituents are served respectfully and in a coordinated manner.
Help customers communicate with internal PGW departments to resolve problems as needed.
Establish and maintain effective working relationships with community relations liaisons at peer utilities and agencies.
Maintain productive relationships with stakeholders and community leaders.
Develop recommendations for programmatic and operational modifications as needed.
Manage and lead assigned community outreach initiatives and programming.
Assist with coordinating community meetings and identifying potential speakers and community partners.
Conduct community outreach to facilitate communication and understanding between the public and PGW.
Help maintain transparency among the company, elected officials, key partners, and the public.
As applicable, oversee subordinate permanent, temporary, and/or contracted staff; ensure training in PGW policies and practices; monitor performance, set goals, evaluate, and discipline as needed.
Ensure subordinates are trained and comply with company policies, practices, procedures, and applicable collective bargaining agreements.
Carry out other responsibilities assigned by the Vice President of External Affairs.