Manager, Community & Constituent Engagement

Philadelphia Gas Works•Philadelphia, PA

11d•Onsite

About The Position

The Manager, Community & Constituent Engagement helps manage Philadelphia Gas Works’ relationships with legislators and key stakeholders regarding community inquiries about PGW operations. The role conducts outreach to increase community awareness of PGW, its programs, and initiatives, and ensures constituents receive coordinated, person-centered service, including when their needs involve city departments, agencies, or community associations. The position reports to the Vice President of External Affairs and supports PGW’s mission of delivering safe, reliable, and affordable energy in an environmentally responsible way. The manager leads outreach specialists, coordinates community engagement with internal teams, builds and maintains relationships with community leaders and partner organizations, and helps resolve customer concerns by connecting with PGW departments. The role also supports community meetings and outreach programming, promotes transparency among PGW, elected officials, partners, and the public, and recommends programmatic or operational changes as needed. The position may oversee permanent, temporary, or contracted staff.

Requirements

Bachelor’s degree in communication, community affairs, political science, public affairs, marketing, or a related field.
At least 7 years of related experience in an energy utility, government, nonprofit, or public service environment.
Strong organizational skills, including the ability to manage simultaneous priority projects and meet deadlines.
Experience working with the public or in a related field.
Experience with database management and tracking metrics to support decision-making.
Strong communication and listening skills, with the ability to influence others and keep them informed.
Ability to solve problems creatively and persistently.
Interpersonal skills and ability to conduct regular outreach and work in all neighborhoods of Philadelphia.
Value and encourage diversity of thought, background, and perspective.
Fluency with Microsoft Office, including Word, Excel, and PowerPoint.
Helpful, respectful, approachable, and team-oriented approach, with a commitment to strong working relationships and a positive work environment.

Nice To Haves

Master’s degree.

Responsibilities

Lead a team of outreach specialists in support of PGW’s core values and mission.
Set metrics and key deliverables for maintaining external stakeholder relationships and serving customers in a timely manner.
Coordinate with internal staff to plan strategic community outreach and engagement.
Ensure constituents are served respectfully and in a coordinated manner.
Help customers communicate with internal PGW departments to resolve problems as needed.
Establish and maintain working relationships with community relations liaisons at peer utilities and agencies.
Maintain productive relationships with stakeholders and community leaders.
Develop recommendations for departmental programmatic and operational modifications.
Manage and lead assigned community outreach initiatives and programming.
Coordinate community meetings, including identifying potential speakers and community partners.
Conduct community outreach to facilitate communication and understanding between the public and PGW.
Help maintain transparency among PGW, elected officials, key partners, and the public.
May oversee subordinate permanent, temporary, and/or contracted staff; ensure appropriate training, monitor performance, set goals, evaluate staff, and discipline as needed.
Ensure subordinates are trained in and adhere to company policies, practices, procedures, and applicable collective bargaining agreements.
Perform other responsibilities as assigned by the Vice President of External Affairs.