Community Engagement Manager

Navita Health•Columbus, OH

2d•$70,000 - $74,000•Hybrid

About The Position

Navita Health is seeking a Community Engagement Manager to expand its presence across Ohio and increase access to substance use disorder and mental health recovery services. This hybrid role combines strategic partnership development with community engagement, provider recruitment, client connections to services, and efforts to support the delivery and mindful utilization of behavioral health services. Candidates must live in Columbus, Ohio. The manager builds relationships with treatment centers, housing providers, local organizations, community leaders, and providers. The role includes identifying partnership opportunities, conducting market analysis, guiding prospective providers through training, certification, and credentialing, and helping new providers connect with partner programs and clients. The manager also tracks performance and community feedback, supports local campaigns, maintains monthly reports, and serves as a liaison among the community, service providers, and Navita Health. The position is hybrid, combining remote and office work with field activities in community settings such as treatment centers, shelters, courts, hospitals, and recovery events. Regular travel is required within greater Columbus, with mileage reimbursed per company policy. The schedule is primarily weekday business hours, with occasional evenings and weekends for outreach events and conferences. Physical requirements include regular sitting and computer and phone use; frequent standing and walking during events and site visits; exposure to moderate to high noise levels; and occasional lifting of up to 25 pounds, with or without reasonable accommodation.

Requirements

At least 2 years of experience in partnership development, account management, community engagement, or outreach roles.
Strong ethical standards and adherence to confidentiality regulations.
Strong problem-solving and critical-thinking skills.
Demonstrated ability to build and manage relationships with a variety of stakeholders.
Proficiency with CRM systems such as Salesforce or HubSpot and Google Suite.
Strong project management skills and ability to handle multiple initiatives simultaneously.
Excellent verbal and written communication skills.
High level of organization, initiative, and adaptability.
Passion for improving lives through accessible recovery support services.
Commitment to diversity, equity, and inclusion.
Valid state driver’s license and active auto insurance; must be open to regular MVR and background checks.
Must live in Columbus, Ohio.
Ability to meet the stated physical requirements, with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in Business, Marketing, Public Health, or a related field; preferred but not required.
Experience with Peer Recovery Services and the behavioral health or substance use disorder recovery field.
Skills in market research, data analysis, and strategy development.
Three years of continuous sobriety preferred for candidates in recovery.

Responsibilities

Identify and establish strategic partnerships with treatment centers, housing providers, and state or local programs.
Analyze the market to identify trends, gaps, and opportunities in Ohio’s behavioral health landscape.
Serve as the primary contact for new and existing partners, developing relationships from initial contact through long-term collaboration.
Customize partnership strategies based on market data, partner feedback, and service gaps, and align Navita Health’s offerings with partner goals.
Conduct outreach to recruit service providers and connect clients with the Navita Health ecosystem.
Guide prospective providers through training, certification, and credentialing, and help new providers connect with partner programs and clients to initiate services.
Build relationships with community organizations, leaders, and social networks to raise awareness and foster trust.
Coordinate and attend educational, networking, and wellness-focused community events; participate in local events, community boards, forums, and online platforms.
Track and report key performance indicators, community needs, and feedback to inform strategic decisions and improve service delivery.
Lead or support local campaigns intended to increase visibility, retention, and community trust.
Communicate updates and provide monthly reports to key stakeholders; manage and update monthly leadership reporting.
Act as a liaison among the community, service providers, and Navita Health to support changes and needs in the local behavioral health environment.