Community Engagement Manager

Breakthrough T1D•Denver, CO

1d•Hybrid

About The Position

The Community Engagement Manager (CEM) advances Breakthrough T1D’s mission by expanding the organization’s reach in the community, managing volunteers who amplify programming across the territory, and ensuring territory activities align with organizational goals and guidelines. The role builds and activates a pipeline of newly diagnosed supporters and engages healthcare providers (HCPs) to expand distribution of Breakthrough T1D resources, driving measurable results in revenue generation and supporter-base growth. The CEM supports more than 4 million households and collaborates with more than 25 HCPs. The Mountain West Territory includes seven full-time staff based in the Denver and Salt Lake City metro areas, two chapter boards, five fundraising events, and three to four Community Engagement events. For Colorado applicants, the position follows a hybrid schedule: two days per week in the office and three days working remotely and in the field. For Utah and Wyoming applicants, it is remote, with occasional travel throughout the territory. The CEM acquires and engages supporters through resource programs, community activities, healthcare provider partnerships, and events. The role recruits and develops volunteer leaders, supports mission awareness and advocacy, coordinates communications and materials, monitors program performance, and maintains accurate records and organizational processes. The position requires travel within the territory, with occasional overnight travel and evening or weekend work as needed.

Requirements

3–5 years of community-building and engagement experience in a complex, mission-driven organization, including experience with large- and small-scale community events.
Strong relationship- and partnership-building skills, including experience developing collaborative partnerships, organizing community initiatives, and working with a large network of volunteers.
Ability to represent and enthusiastically communicate Breakthrough T1D’s mission.
Clear communication and attentive listening skills, with the ability to build trust with families and individuals facing a new diagnosis and inspire others to support an organization’s mission.
A track record of setting and meeting goals and following through on commitments.
Ability to multitask, prioritize, and adapt to shifting demands in a fast-paced environment; strong time management and ability to meet deadlines under pressure.
Ability to work and make judgments independently and take initiative; resourcefulness, active listening, analytical, and problem-solving skills.
Proficiency with Microsoft Office and constituent management databases.
College degree or equivalent combination of education and experience.
Ability to travel within the territory, with occasional overnight travel; evening and weekend work as needed.
Ability to meet the stated physical demands, including occasional lifting or moving of up to 25 pounds and infrequent lifting or moving of up to 50 pounds.

Nice To Haves

Familiarity with the healthcare community.
Knowledge of peer-to-peer and signature-event fundraising.
An existing network of relationships in the territory.

Responsibilities

Acquire new supporters and build the chapter and territory pipeline through the Bag of Hope, Teen Pack, and Adult Pack programs, following national guidelines.
Identify opportunities to expand community engagement resources across the territory, analyze national dashboards, act on healthcare provider leads, and onboard new resource partners.
Build and sustain partnerships with healthcare providers and community partners to promote programs, distribute resources, and support chapter activities; communicate consistently with HCPs and oversee resource distribution processes.
Own personal engagement and acquisition goals, track progress, adjust approaches as needed, and support territory-wide goals.
Develop and implement engagement opportunities for newly diagnosed families, individuals with T1D, healthcare providers, advocates, and other stakeholders across the territory.
Connect recipients of Bag of Hope and Pack resources with territory programs and activities, and develop community-based small-event strategies executed with volunteers.
Partner with Institutional Fundraising to identify local grant resources for community engagement projects, and connect supporters with suitable fundraising and philanthropic engagement opportunities.
Implement supporter acquisition and activation strategies for territory events; evaluate chapter activities and identify ways to improve engagement and fundraising performance.
Listen to families, volunteers, healthcare providers, and other stakeholders, using their feedback to shape engagement approaches and strengthen relationships.
Recruit, cultivate, and manage volunteer leaders, including Outreach Ambassador Chairs, Mission Information Volunteers, and Advocacy Team Chairs.
Provide volunteers with training, resources, and communications; promote meaningful volunteer engagement and effective working relationships.
Partner with volunteer leadership to plan strategic territory activities and develop volunteer leadership support.
Collaborate with Community Engagement peers, including participating in national meetings, trainings, and working groups.
Support and communicate Breakthrough T1D’s vision, mission, research, and strategic priorities; promote opportunities in research, advocacy, community engagement, and clinical trials.
Develop and implement community engagement, mission engagement, and advocate recruitment strategies aligned with national strategies and programs.
Develop and manage chapter Community Engagement communications, engagement plans, and volunteer updates; coordinate materials for meetings and community gatherings.
Represent Breakthrough T1D professionally and in accordance with organizational standards.
Maintain departmental and organization-wide policies and procedures, and develop expertise in relevant community engagement management platforms.
Participate in monthly strategy meetings with Community Engagement and Strategic Alliances program partners to monitor performance indicators, identify risks and opportunities, and take appropriate action.
Work annually with national program partners to establish program goals, metrics, and pipeline strategies.
Respond promptly and courteously to inquiries, needs, complaints, and issues.
Update the CRM database regularly with communications, meetings, prospect information, and other relevant details.