Community Engagement Manager

Breakthrough T1D•Denver, WY

3d•$70,400 - $73,000•Hybrid

About The Position

The Community Engagement Manager (CEM) advances Breakthrough T1D’s mission by expanding the organization’s reach in the community, managing volunteers, and ensuring territory activities align with organizational goals and guidelines. The role builds and activates a pipeline of newly diagnosed supporters and engages healthcare providers to broaden distribution of Breakthrough T1D resources, helping generate measurable growth in revenue and the supporter base. The CEM supports more than 4 million households and collaborates with more than 25 healthcare providers. The position serves the Mountain West Territory, which includes seven full-time staff, two chapter boards, five fundraising events, and three to four community engagement events. The territory’s activities collectively generate more than $3.7 million in FY27 net revenue. Colorado applicants work a hybrid schedule, with two days in the office and three days remotely and in the field. For applicants in Utah and Wyoming, the role is remote with occasional travel throughout the territory. The CEM develops community and healthcare-provider partnerships; acquires, activates, and engages supporters; organizes community-based events; and recruits, trains, and supports volunteers. The position also implements awareness and mission-engagement strategies, manages communications and program materials, monitors performance indicators, maintains CRM records, and follows organizational policies and procedures. Travel within the territory is required, with evening and weekend work as needed and occasional overnight travel.

Requirements

3–5 years of community building and engagement experience in a complex, mission-driven organization, including experience with large- and small-scale community events.
Strong relationship- and partnership-building skills, with demonstrated experience developing collaborative partnerships, organizing community initiatives, and working with a large network of volunteers.
Ability to represent and communicate Breakthrough T1D’s mission enthusiastically.
Clear communication and attentive listening skills, including the ability to build trust with families and individuals facing a new diagnosis and inspire others to support an organization’s mission.
Demonstrated ability to set and meet goals and follow through on commitments.
Ability to multitask, prioritize, and adapt to changing demands in a fast-paced environment; strong time management and ability to meet deadlines under pressure.
Ability to work and make judgments independently and take initiative; resourcefulness, active listening, analytical, and problem-solving skills.
Proficiency with MS Office and constituent management databases.
College degree or an equivalent combination of education and experience.
Ability to travel within the territory; evening and weekend work as needed and occasional overnight travel.

Nice To Haves

Familiarity with the healthcare community.
Knowledge of peer-to-peer and Signature Event fundraising.
An existing network of relationships in the territory.

Responsibilities

Acquire new supporters through Bag of Hope, Teen Pack, and Adult Pack resource programs in accordance with national program guidelines.
Identify opportunities to expand community engagement resources across the territory and use national dashboards to analyze data and identify growth opportunities.
Follow up on healthcare-provider leads, onboard new resource partners, and build and maintain partnerships with healthcare providers and community partners.
Communicate consistently with healthcare providers and manage resource distribution partners to ensure programs meet expectations and standards.
Own personal engagement and acquisition goals, track progress, adjust approaches as needed, and support broader territory goals.
Develop and implement opportunities to engage newly diagnosed families and individuals, community members, healthcare providers, advocates, and other stakeholders.
Connect Bag of Hope and Pack recipients with territory programs and activities.
Develop community-based small-event strategies and manage volunteers who execute events such as meet-ups, support groups, and community breakfasts.
Partner with Institutional Fundraising to identify local grants for community engagement projects.
Refer supporters to appropriate revenue channels, including peer-to-peer fundraising, Signature Events, and Philanthropic Engagement.
Acquire and activate supporters for territory events to help meet fundraising and participation goals.
Evaluate chapter activities and identify improvements to performance and fundraising; support cultivation of new supporters within the chapter footprint.
Listen to newly diagnosed families, volunteers, healthcare providers, and other stakeholders, and use their feedback to shape engagement approaches.
Recruit, cultivate, and manage volunteer leaders, including an Outreach Ambassador Chair, Mission Information Volunteer, and Advocacy Team Chair.
Provide volunteers with training, resources, and communications to support effective program delivery.
Promote meaningful volunteer engagement and maintain productive relationships with volunteer partners.
Work with volunteer leaders to develop and carry out territory activities that increase engagement, acquire supporters and advocates, and strengthen volunteer leadership.
Collaborate with Community Engagement peers and participate in national meetings, trainings, and working groups.
Support and communicate Breakthrough T1D’s mission, vision, priorities, strategic direction, and research therapeutics.
Promote opportunities to engage with research, advocacy, community engagement, and clinical trials.
Develop and implement community engagement, mission engagement, and advocate recruitment strategies in alignment with national strategies and programs.
Implement Bag of Hope, Teen Pack, and Adult Pack resources; the Outreach Volunteer Impact Initiative; the Breakthrough T1D Community Summit; advocate recruitment and engagement; and mission information dissemination.
Develop and manage chapter community engagement communications, including engagement plans and volunteer updates; coordinate materials for committee and healthcare-provider meetings and networking or support-group meet-ups.
Represent Breakthrough T1D with professionalism and integrity and follow organizational standards.
Maintain departmental and organization-wide policies and procedures.
Develop expertise in relevant community engagement management platforms.
Participate in monthly strategy meetings with Community Engagement and Strategic Alliances program partners to review performance indicators, identify risks and opportunities, and take appropriate action.
Work annually with national program partners to establish goals, metrics, and pipeline strategies for programs and the community engagement event portfolio.
Respond to inquiries, needs, complaints, and issues promptly and courteously, and follow through on them.
Update the CRM database regularly with communications, meetings, prospect information, and other relevant details.