Community Manager Jobs

About The Position

Requirements

• Two years of related social service experience in direct client care, or an acceptable equivalent combination of education and experience.
• Fluent English and Spanish speaking, reading, and writing skills; candidates must pass a pre-employment bilingual exam.
• Driver qualifications: valid driver license, an insured vehicle available for work use, and a satisfactory driving record for the previous three years.
• Pass a comprehensive MWVCAA background screening before employment.
• Obtain Basic Life Support/First Aid Certification within the first 30 days of hire.
• Have or obtain a Food Handler’s Card within 30 days.
• Pass pre-employment and random drug screenings.
• Basic computer proficiency, including MS Office products, database software, and web tools.
• Excellent planning, organization, and time-management skills.
• Effective oral and written communication skills.
• Ability to meet the physical and mental demands described, including lifting, mobility, and remaining calm in demanding or escalated situations.

Nice To Haves

• Advanced degree with two or more years of homeless service delivery experience.
• Mental health certifications and/or licensing.
• Knowledge of or experience with coordinated assessment principles, working with unsheltered or vulnerable populations, and best practices in homeless service delivery.

Responsibilities

• Work directly with clients to ensure access to housing assessments and resources.
• Attend and engage in required annual trainings.
• Assess client eligibility and help gather documentation for intake, enrollment, and shelter placement.
• Provide case management and housing placement support to help participants become self-sufficient and overcome barriers to permanent housing.
• Develop Action Plans that identify participant needs, barriers, and strengths.
• Establish and maintain active working relationships with community partners.
• Support client tracking, service delivery, follow-up reporting, and strict confidentiality.
• Comply with federal, state, grant program, and funding requirements, maintaining high data-quality and compliance standards.
• Coordinate with other ARCHES Project programs to support quality and timely client service delivery.
• Complete agency quarterly and annual reports.
• Follow agency safety and personnel policies, including punctuality and attendance requirements.
• Perform cleaning, janitorial, and laundry tasks in support of shelter operations.
• Support nutrition staff with kitchen tasks, including cooking meals, as needed.
• Participate in community outreach to local organizations, camps, and groups as directed by the supervisor.
• Maintain appropriate boundaries with clients and coworkers.
• Remain calm and use crisis intervention and de-escalation techniques when interacting with escalated clients or others.
• Work outside normal business hours, including nights, weekends, and holidays, as needed.

Benefits

• 401k contribution after one year.
• Employee Assistance Program.
• Life insurance.
• Health, vision, and dental insurance.
• Bilingual staff receive a pay differential based on language test results.