Assistant Branch Manager - Community Bank

Minster Bank•Minster, OH

7d•Onsite

About The Position

The Assistant Branch Manager partners with the Branch Manager to achieve branch growth, profitability, and customer service objectives while ensuring compliance with established bank policies. The role supports daily branch operations, leads and develops retail staff, and helps customers identify financial needs and choose appropriate solutions. The Assistant Branch Manager serves as a backup to the Branch Manager and contributes to a positive customer and employee experience. Minster Bank is a community bank serving Western Ohio. It emphasizes customer relationships, exceptional service, integrity, quality, customer satisfaction, innovation, teamwork, professional growth, and community involvement. The position is full-time, non-exempt, and performed in person. The schedule is a day shift, Monday through Friday, with some Saturday mornings.

Requirements

Six months to one year of related experience and/or an Associate's degree, or an equivalent combination of education, experience, and training.
Broad knowledge of retail banking products and services.
Strong understanding of banking regulations, compliance requirements, and operational procedures.
Demonstrated leadership, coaching, and team-building abilities.
Ability to balance sales goals with delivering an outstanding customer experience.
Strong communication, problem-solving, and decision-making skills.
Proficiency with banking technology and ability to identify opportunities for operational efficiency.

Nice To Haves

Previous banking, customer service, or retail leadership experience.
Experience supervising, coaching, or developing team members.
Consumer lending experience or willingness to learn.

Responsibilities

Build and strengthen customer relationships by identifying needs and recommending appropriate banking products and services.
Consult with customers and refer them to specialized banking partners when appropriate.
Assist customers with account maintenance, inquiries, and problem resolution.
Explain bank products, account features, and regulatory requirements clearly and professionally.
Ensure proper staffing and support branch operations to maintain exceptional customer service standards.
Monitor branch activities for compliance with bank policies and applicable regulations.
Process customer transactions accurately and maintain operational efficiency and security awareness.
Lead, coach, and develop branch staff through ongoing training, feedback, and performance support.
Partner with the Branch Manager to achieve branch growth, profitability, and customer service objectives.
Serve as backup to the Branch Manager.