Community Bank Manager

Burke & Herbert Bank & Trust•Princeton, WV

3d•Onsite

About The Position

The Community Bank Manager leads a branch team in delivering the Bank’s brand promise and achieving business objectives. The manager coaches and develops team members to build new customer relationships, strengthen existing relationships, provide high-quality customer experiences, meet assigned sales goals, and maintain effective branch operations. The role also develops business and community relationships, oversees operational and quality-control procedures, manages risk, and supports the team’s sales, service, and operational performance. This position has supervisory responsibilities and must be performed from a physical branch or bank location.

Requirements

Five or more years of commercial branch banking experience.
Proven sales experience, including developing strong business relationships and meeting or exceeding sales goals.
Strong coaching, motivational, and training skills focused on sales, service, and operations.
Excellent oral and written communication skills.
Strong organizational skills.
Strong analytical and decision-making skills.
Ability to resolve problems effectively and efficiently.
Strong ability to handle difficult customers.
Strong knowledge of bank products and services and branch operations.
Basic Microsoft Office and Internet skills.
Ability to perform the job from a physical branch or bank location.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Coach, manage, and train branch team members to deliver consistent, high-quality sales and service experiences.
Use the Bank’s sales management practices, including new customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings.
Motivate team members to achieve assigned sales goals and model the Bank’s brand promise.
Maintain strong knowledge of the Bank’s products and services.
Lead effective operational and quality-control procedures to support customer service, compliance, and risk mitigation.
Develop business outside the branch and identify opportunities for new business banking relationships.
Manage business banking customer relationships in partnership with Relationship Managers and the Treasury Management team.
Identify consumer mortgage opportunities and provide qualified leads to Mortgage Loan Officers.
Identify wealth management opportunities and provide qualified leads to Wealth Advisors.
Represent the Bank in the community and participate in community and business events to increase awareness and interest in Burke & Herbert Bank.
Participate in Bank-sponsored activities and events, including evening management meetings and weekend functions.
Develop an understanding of the assigned branch market, identify new business opportunities, and monitor and communicate local competitive activity.
Resolve complex customer service issues and handle difficult customers effectively.
Manage and mitigate operational risks by following established policies and procedures and making sound business decisions.
Mentor and develop branch representatives with varying skills and experience to achieve sales, service, and operational excellence.
Ensure effective team communications, identify training and development opportunities, and provide ongoing coaching.
Prepare performance evaluations and recommend promotions; take disciplinary action or terminate employees as appropriate.
Prepare branch performance and market trend information or reports as requested by senior management.
Attend educational functions, classes, and training and development sessions as assigned by Senior Management.