Community Bank Manager

Burke & Herbert Bank•Princeton, WV

4d•Onsite

About The Position

The Community Bank Manager leads a branch team in delivering the Bank’s brand promise and meeting business objectives. The manager serves as a leader, coach, and role model, helping team members develop new customer relationships, strengthen existing relationships, and provide high-quality customer experiences. The role is responsible for achieving assigned sales goals and ensuring efficient, effective branch operations. The position supervises and develops branch representatives with varied skills and experience, supports sales and service excellence, and oversees operational and quality-control procedures. It also develops business and community relationships, identifies opportunities for business banking, mortgage, and wealth management referrals, and represents the Bank at community and Bank-sponsored events. Duties are performed from a physical branch or bank location.

Requirements

Five or more years of commercial branch banking experience.
Proven sales experience, including developing strong business relationships and meeting or exceeding sales goals.
Strong coaching, motivational, and training skills focused on sales, service, and operations.
Excellent oral and written communication skills.
Strong organizational skills.
Strong analytical and decision-making skills.
Ability to resolve problems effectively and efficiently.
Strong ability to handle difficult customers.
Strong knowledge of bank products and services and branch operations.
Basic Microsoft Office and Internet skills.
Ability to perform duties at a physical branch or bank location.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Coach, manage, and train team members to consistently deliver high-quality sales and service experiences.
Use the Bank’s sales management practices, including new customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings.
Motivate team members to achieve assigned sales goals and model the Bank’s brand promise.
Maintain strong knowledge of the Bank’s products and services.
Lead the branch team in effective operational and quality-control procedures to deliver efficient customer service, ensure compliance, and mitigate risk.
Develop business outside the branch and identify opportunities for new business banking relationships; manage business banking customer relationships in partnership with Relationship Managers and the Treasury Management team.
Identify opportunities for consumer mortgage relationships and provide quality leads to Mortgage Loan Officers.
Identify opportunities for wealth management relationships and provide quality leads to Wealth Advisors.
Represent the Bank in the community, identify and participate in community and business events, and take part in Bank-sponsored activities, including evening management meetings and weekend functions.
Develop understanding of the assigned branch market, identify new business opportunities, and monitor and communicate local competitive activity.
Resolve complex customer service issues and handle difficult customers effectively.
Manage and mitigate operational risks by following established policies and procedures and making sound business decisions.
Mentor and develop branch representatives; support training and development, provide ongoing coaching, prepare performance evaluations, recommend promotions, and take disciplinary action or terminate team members as appropriate.
Ensure effective team member communication.
Prepare information and reports on branch performance and market trends as requested by senior management.
Attend educational functions, classes, and training and development sessions as assigned by Senior Management.