Program Manager - First Community Bank Sportsplex

The Sports Facilities Companies•Jonesboro, AR

About The Position

The Program Manager is responsible for organizing and operating First Community Bank Sportsplex’s sports and non-sports programs, including leagues, tournaments, camps, and after-school programs. The role works closely with program leaders and internal departments, such as Operations and Marketing, to deliver successful programs and activities. The manager oversees facility scheduling, develops programming for varied audiences, sets program and revenue goals, manages costs, and supports sales and event partnerships. The position also supports hiring, training, and team development, assists with operational and event duties, and serves as Manager on Duty on weekdays, nights, weekends, and during events.

Requirements

Be an enthusiastic, reliable, detail-oriented team player with strong communication skills and a willingness to go the extra mile for customers.
Have a proven track record of developing, marketing, and selling recreation and training programs.
Have excellent interpersonal, problem-solving, and negotiating skills.
Have excellent verbal and written communication skills.
Have excellent computer skills, including Microsoft Word, Excel, and PowerPoint.
Be able to work flexible schedules, including weekends, nights, and holidays.
Possess current CPR/First Aid certifications or be willing to obtain them within a specified period.
Be able to lift 40 pounds waist high.
Be able to sit or stand for extended periods, indoors or outdoors, and squat, stoop, or bend.
Be able to operate a computer.
Be available to work weekends.

Nice To Haves

Previous experience working with early-childhood development and/or youth sports.
Previous customer service experience.

Responsibilities

Plan, develop, and execute the facility’s sports programs, camps, leagues, and tournaments.
Become well-versed in sports programs to provide outstanding customer service.
Communicate professionally with customers in person, by phone, and by email.
Manage the ongoing facility schedule.
Develop programming for corporate, group, adult, youth, family, and special-interest markets.
Establish program and revenue goals and manage program costs.
Create sales initiatives and goals for leagues, tournaments, special events, and other offerings.
Generate sales through networking, relationship building, and strategic alliances.
Track and report weekly sales totals.
Oversee programs and special activities.
Work with third-party partners to maximize revenue and attract events.
Support hiring, training, and team development.
Assist with operational functions as needed, including event setup and execution, scheduled events and meetings, and support for other departments during outside or special events.
Serve as Manager on Duty on weekdays, nights, weekends, and during events.
Perform other duties as assigned by management.