Program Manager - First Community Bank Sportsplex

The Sports Facilities Companies•Jonesboro, AR

1d•Onsite

About The Position

The Program Manager organizes and runs the facility’s sports and non-sports programs, including leagues, tournaments, after-school programs, and other programs. The role works closely with program leaders and internal departments, such as Operations and Marketing, to deliver programs successfully. The manager plans and executes programming, develops sales and revenue opportunities, manages schedules and costs, oversees program activities, and supports team hiring and development. The position also assists with facility operations and events and serves as Manager on Duty on weekdays, nights, weekends, and during events. First Community Bank Sportsplex is a municipal leisure pool in Jonesboro, Arkansas, managed by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC describes its culture as collaborative, supportive, entrepreneurial, and team-oriented, with a focus on accountability, excellence, and service.

Requirements

Demonstrated record of developing, marketing, and selling recreation and training programs.
Strong interpersonal, problem-solving, and negotiating skills.
Strong verbal and written communication skills.
Computer skills, including Microsoft Word, Excel, and PowerPoint.
Ability to work flexible schedules, including weekends, nights, and holidays.
Current CPR/First Aid certifications, or willingness to obtain them within a specified period.
Ability to lift 40 pounds waist high.
Ability to sit or stand for extended periods indoors or outdoors and to squat, stoop, or bend.
Ability to operate a computer.
Availability to work weekends.

Nice To Haves

Previous experience working with early-childhood development and/or youth sports.
Previous customer service experience.

Responsibilities

Plan, develop, and execute sports programs, camps, leagues, and tournaments.
Learn the sports programs in order to provide outstanding customer service.
Manage the ongoing facility schedule.
Develop programming for corporate, group, adult, youth, family, and special-interest markets.
Establish program and revenue goals and manage program costs.
Create sales initiatives and goals for leagues, tournaments, and special events.
Generate sales through networking, relationship-building, and strategic alliances.
Track and report weekly sales totals.
Oversee programs and special activities.
Work with third-party partners to maximize revenue and attract events.
Support hiring, training, and development of the team.
Participate in other operational functions as needed, including event setup and execution, attending scheduled events and meetings, and assisting other departments during outside or special events.
Serve as Manager on Duty on weekdays, nights, weekends, and during events.
Perform other duties as assigned by management.