Community Bank Manager

Burke & Herbert Bank•Monterey, VA

5d•$20 - $22

About The Position

Under the direction of the Community Bank Manager, this customer-facing role performs a variety of banking duties, including opening consumer and business accounts, taking loan and line-of-credit applications, and referring clients to product specialists. The position helps deliver the Bank’s “Service Beyond Expectations” promise through account services, product education, and relationship-building. The employee must be cross-trained as a Customer Service Teller and may be cross-utilized based on branch needs. The job operates in a clerical office setting and may require travel.

Requirements

High school diploma or equivalent required.
Comfort and confidence in a sales and service environment.
Highly goal-oriented.
Ability to work as part of a team and closely with fellow Relationship Bankers and Customer Service Tellers.
Professional manners and good interpersonal skills.
Computer knowledge, good typing skills, math skills, listening skills, and problem-solving ability.
Ability to be cross-trained as a Customer Service Teller and cross-utilized according to branch needs.

Nice To Haves

Prior retail banking experience preferred.
Prior customer service experience preferred.
Notary and NMLS registration may be needed for other services.

Responsibilities

Open a wide variety of consumer and business accounts, including loan and deposit accounts.
Identify and complete referrals to other lines of business, including Mortgage, Investments, Cash Management, Commercial Loans, and Insurance.
Identify and cross-sell relevant bank services and products.
Assist clients with account reconciliations, account maintenance, online and mobile services, wire transfers, debit cards, check orders, and overdraft assistance.
Assist with and open CDARS accounts and transactions, IRA accounts and transactions, and consumer loan products.
Perform teller duties when required, including receiving deposits, checks, and payments and processing withdrawals.
Educate and profile clients using bank systems.
Organize work, including sales tracking, plans, follow-up calls, client onboarding, and client retention.
Adhere to company policies and procedures and follow operational and security procedures.
Deliver the Bank’s “Service Beyond Expectations” promise by following defined principles.
Perform other duties as assigned.