Residence Life Operations Manager

Iowa Western Community College•Council Bluffs, IA

About The Position

The Residence Life Operations Manager oversees the day-to-day operations of the Residence Life business office. The role maintains multiple residence life databases, coordinates move-in and move-out processes, and serves as a primary contact for prospective and current students and their parents. The manager oversees housing contracting and billing processes for all housing facilities and supports accurate room assignments, student records, communications, and reporting. The position works closely with students, parents, Residence Life staff, Athletics, other college departments, Accounting, IT, and eRezLife programmers. It maintains housing information in eRezLife, Colleague, fingerID, and floorplans; handles student housing eligibility and billing matters; supports housing placements; and develops improvements to housing operations and communications. The manager also maintains office supply inventory and provides training for staff and student employees.

Requirements

Associate’s degree required.
Experience in a customer-related field, with demonstrated ability to respond to customers quickly, accurately, and congenially.
Experience demonstrating strong communication, organizational, business, and management skills.
Experience demonstrating efficiency and accuracy in data entry and file maintenance.
Experience demonstrating sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ethnic, and disabled backgrounds of community college students.
Experience demonstrating a strong desire to work regularly with a variety of people.
Ability to drive a company-owned or personal vehicle.
Ability to lift up to 10 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage housing contracts and billing, including online contract uploads, housing facility determinations, and room assignments for approximately 1,300 residents.
Track housing deposits, process deposit refunds, enter room-and-board charges on student accounts, and resolve billing changes, discrepancies, and issues accurately and promptly.
Coordinate reserved-room processes with Athletics and other campus cohorts, including tracking applications and deposits, deferring deposits, and updating roster information.
Communicate with students, parents, and college staff about housing contracts, accommodation requests, billing, room assignments, occupancy dates, facility concerns, and meal-plan issues; respond to phone calls and emails and direct inquiries as needed.
Prepare administrative and campus reports, including housing application projections, occupancy reports, rosters, and statistics, and analyze occupancy and projection data.
Maintain accurate student information and room placements in eRezLife, Colleague, fingerID, and floorplans; manage monthly transitions and update relevant systems.
Review weekly class-registration and enrollment reports, communicate with students about housing eligibility, grant individual credit-hour exceptions, and coordinate eligibility and vacate information with department staff.
Manage the housing fingerID system, enroll new students, update override records for banned or relocated students, and work with IT on troubleshooting.
Create and maintain communication templates for move-in, room transitions, contract releases, and applications; check automated and outgoing communications for errors and coordinate corrections with staff.
Review applicants for the Pride Q mmunity Living Learning Community and make roommate matches and placements based on gender identity, preferences, and preferred living arrangements, prioritizing safety and security.
Work with Residence Life Coordinators to ensure room damages and disciplinary fines are assessed consistently and accurately; compile and submit monthly student conduct, lockout, and damage-fine billing to Accounting.
Host spring-semester housing application sessions for Athletics teams and other campus cohorts to support timely returning applications and deposit rollovers.
Maintain Residence Life office-supply inventory, gather staff requests, assess orders against the budget, place OfficeMax and Central Supplies orders, and distribute supplies.
Understand and communicate Residence Life processes, policies, and procedures to students and parents.
Develop and implement continuous improvements to move-in and move-out processes throughout the year.
Identify opportunities to improve communication and processes and bring them to the Director.
Maintain effective working relationships and communication within Residence Life and with other college departments and personnel.
Serve as the operations point of contact between eRezLife programmers and ITC; respond to eRezLife requests for student-account updates and assistance; and create training for staff and student employees.