Residence Life Desk Staff

Universities of Wisconsin•Superior, WI

About The Position

Residence Life Desk Staff provide courteous, prompt customer service to residents, staff, and guests. They answer questions accurately, find information when needed, make referrals, and maintain appropriate professional conduct at the desk. The position involves handling sales and equipment-rental transactions, managing cash and deposits, recording mail at Ross-Hawkes, tracking equipment check-outs and returns, maintaining inventories, and completing assigned tasks in accordance with the Desk Staff Manual. Staff communicate professionally with residents, colleagues, and supervisors, maintain strict confidentiality when handling student files and hall information, and report issues or supply needs to their immediate supervisor. Applicants must be students in good academic standing. Employment requires a criminal background check. The posting also describes personnel-file and reference checks where applicable, and verification of identity and legal authorization to work in the United States.

Requirements

Must be a student in good academic standing. For incoming freshmen, the GPA guideline is waived, but good academic standing is required during the first semester and beyond to continue employment.
Experience handling money.
Experience with detail-oriented tasks.
Customer service experience.

Nice To Haves

Residence hall students are preferred.

Responsibilities

Provide polite, courteous, prompt, and effective customer service to residents, staff, and guests.
Provide accurate information, find answers to questions, and make referrals when necessary.
Maintain appropriate desk atmosphere and etiquette, avoiding lengthy casual conversations while working.
Handle money transactions for sales and equipment rentals.
Manage the cash box, record starting and ending cash, write receipts, and submit deposits; staff are responsible for transaction errors during their shifts.
Record and distribute mail accurately at Ross-Hawkes.
Accurately record equipment check-outs and check-ins.
Maintain accurate inventories of food and sale items.
Complete assigned tasks and follow the Desk Staff Manual.
Communicate professionally and clearly, both orally and in writing, with residents, staff, guests, fellow Desk Staff, and supervisors.
Maintain strict confidentiality when working with student files and hall information.
Communicate problems, questions, concerns, suggestions, and desk supply or form needs to the immediate supervisor.