Residence Life Desk Staff

University of Wisconsin Stevens Point•Superior, WI

About The Position

Residence Life Desk Staff provide customer service and operate residence hall desks. They assist residents, staff, and guests politely and promptly, provide accurate information or make referrals, and maintain appropriate desk etiquette. Desk operations include handling sales and equipment-rental transactions, managing and reconciling cash, recording and distributing mail at Ross-Hawkes, tracking equipment check-outs and returns, maintaining inventories, and completing assigned tasks according to the Desk Staff Manual. Staff communicate professionally with residents, coworkers, and supervisors, protect the confidentiality of student files and hall information, and report problems, questions, concerns, suggestions, and desk supply needs to a supervisor. Employment requires a criminal background check.

Requirements

Must be a student in good academic standing. For incoming freshmen, the GPA guideline is waived, but good academic standing is required during the first semester and beyond to continue employment.
Must maintain confidentiality when working with student files and hall information.
Employment requires a criminal background check.

Nice To Haves

Residence hall students are preferred.
Experience handling money.
Experience with detail-oriented tasks.
Customer service experience.

Responsibilities

Provide courteous, prompt, and effective customer service to residents, staff, and guests.
Provide accurate information, find answers to questions, and make referrals when needed.
Maintain appropriate desk atmosphere and etiquette while working.
Handle money transactions for sales and equipment rentals; accurately manage the cash box, record starting and ending cash, write receipts, and submit deposits.
Accurately record and distribute mail at Ross-Hawkes.
Accurately record check-outs and check-ins of rental equipment.
Maintain accurate inventories of food and sale items.
Complete assigned tasks and follow the Desk Staff Manual guidelines.
Communicate professionally and clearly, both orally and in writing, with residents, staff, guests, coworkers, and supervisors.
Maintain strict confidentiality when handling student files and hall information.
Communicate problems, questions, concerns, and suggestions to the immediate supervisor, and notify supervisors when desk supplies or forms are needed.