Community Manager

Sun Communities • Lancaster, PA

10d • Onsite

About The Position

The Community Manager is responsible for the overall operation, financial performance, and resident satisfaction of the community. The role is the primary point of contact for residents and requires 24/7 on-call availability. The manager oversees administrative functions, marketing, leasing, and the sale of new and pre-owned homes, as well as property maintenance, budgeting, team performance, and resident relations. The position requires living on-site within the community; housing is provided.

Requirements

• High school diploma or GED.
• At least 2 years of property management experience, including 2 years of supervisory experience.
• At least 6 months of prior sales and leasing experience.
• General knowledge of maintenance.
• Demonstrated leadership abilities.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Solid negotiation skills.
• Ability to thrive in a fast-paced environment.
• Working knowledge of basic accounting principles.
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law.
• Intermediate computer proficiency, including Microsoft Office, email, and internet use.
• Flexibility to respond to community needs outside business hours.
• Ability to live on-site within the community; housing is provided.
• Valid driver's license.

Nice To Haves

• Bachelor's degree in Real Estate, Hospitality, or Business.
• At least 6 months of prior experience using NetSuite.

Responsibilities

• Market model, pre-owned, and brokered homes for sale, and prepare documents to list and sell homes.
• Manage rent collection, including collecting, posting, and depositing income from rental sites and homes, and collecting delinquent debts.
• Handle delinquencies and approve eviction proceedings in accordance with company policies.
• Monitor, code, and approve invoices for operating expenses and sales-related costs.
• Resolve complaints and respond to issues promptly, offering solutions consistent with guidelines.
• Coordinate team member selection and development, and ensure compliance with applicable policies and procedures.
• Manage LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests.
• Ensure compliance with federal, state, and local agencies and laws governing fair housing and community operations.
• Review and approve or deny residency applications.
• Initiate lease renewals and rent-increase letters and ensure timely distribution.
• Consult with the RVP on situations without established guidelines.
• Inspect and recommend purchases and renovations of used or repossessed homes.
• Prepare sites for Sun Homes models and coordinate with maintenance to prepare vacant sites for move-ins.
• Handle on-site emergencies in accordance with standard procedures.
• Ensure compliance with safety policies and complete incident reports in a timely manner.
• Maintain community appearance in accordance with curb appeal standards.
• Assist with budget preparation and provide accurate information for capital expenditure and expansion needs.
• Report deficiencies that could adversely affect community operations.
• Review and compile property accounting reports for the Accounting team.
• Perform other duties as assigned.

Benefits

• Comprehensive medical and prescription coverage with four plan options.
• Dental and vision plans.
• On-site fitness center.
• Voluntary health and dependent care reimbursement accounts.
• Life, accidental death and dismemberment, and dependent life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with company matching contribution.
• Employee assistance program.
• Identity theft insurance.
• Legal assistance plan.
• Pet insurance.
• Tuition reimbursement program.
• Vacation RV site discounts at Sun resorts nationwide.
• Team member perks and discounts program.
• Up to six weeks of paid parental leave for the birth, adoption, or placement of a child.
• Paid time off, including ten holidays, vacation, personal and sick time, bereavement leave, and pay for jury duty.
• Advancement opportunities.
• Learning and growth opportunities.
• Flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED