Community Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• 1–2 years of property management or industry-related experience required.
• Proficient with computer software applications for word processing, spreadsheets, databases, and presentations, including MS Outlook, Word, and Excel.
• Valid driver's license and acceptable driving record.
• Ability to physically inspect properties.
• Ability to prioritize, manage time efficiently, and work independently under tight deadlines.
• Excellent verbal and written communication skills.
• Strong customer-service skills and ability to handle complaints positively and efficiently.
• Goal-oriented and able to work as part of a team.
• Professional and respectful appearance and interactions.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned property locations using personal transportation and periodically attend trainings and meetings arranged through the corporate office.
• Flexibility with working hours and availability for later hours or Saturdays as needed.

Nice To Haves

• Previous property management experience is preferred.
• Affordable housing experience, including Section 42, is a plus.
• Knowledge of project-based Section 8 or Section 42 is a plus.
• Knowledge of Fair Housing laws is a plus.
• Experience with OneSite software is a plus.
• Willingness to learn affordable housing regulations and requirements.

Responsibilities

• Manage daily property operations during scheduled hours.
• Maintain compliance with Section 42 (LIHTC) requirements and Fair Housing laws, policies, and practices.
• Manage leasing, applications, resident files, recertifications, renewals, and occupancy activity.
• Prepare vacancies and complexes for showings and move-in dates; communicate property features and amenities to prospects; answer prospect questions; conduct showings; and greet walk-in traffic during office hours.
• Respond to resident questions, concerns, complaints, and maintenance requests in a timely and professional manner.
• Coordinate and process lease paperwork for move-ins and move-outs, generate and monitor renewal notices, collect rent, and handle delinquency matters and reporting.
• Maintain strong resident relations and enforce company and community policies.
• Maintain resident correspondence and confidential resident files securely and in compliance with company policies and Fair Housing requirements.
• Maintain maintenance files, binders, accounting records, budget records, and marketing binders securely.
• Coordinate maintenance requests and property needs; oversee and supervise maintenance activity by employees and independent contractors.
• Manage, train, guide, and coach on-site property employees, including maintenance technicians, assistant community managers, leasing agents, and cleaners.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or property.
• Report and document accidents and emergency situations in a timely manner.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications.
• Coordinate with the Regional Manager on the next year's budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete assigned reports and projects for the Regional Manager by required deadlines.
• Inspect properties and travel to assigned properties, trainings, and meetings.
• Maintain flexibility for later hours or Saturdays as needed.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD, available to employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months of employment, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including part-time employees, with no enrollment required.