Assistant Store Manager

Community Choice Financial Family of Brands•Goose Creek, SC

4d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services while gaining hands-on experience in store operations. The role develops leadership skills through account management, customer outreach, and risk management in a performance-driven, people-first environment. The Assistant Store Manager helps customers select suitable financial services, processes financial transactions, supports and coaches Customer Service Representatives when applicable, and helps maintain store security, compliance, and performance. This is an in-person, full-time role in Goose Creek, South Carolina, with a minimum schedule of 40 hours per week and regular attendance including weekends. The hourly wage is $16.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age; 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required for certain locations.

Responsibilities

Offer financial services that fit customers’ needs and support their success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, reinforcing quality standards and safety procedures.
Perform duties outside the store when applicable, such as on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards by pursuing business partnerships and referrals and participating in or hosting in-store and community events.
Maintain store security and perform proper opening and closing procedures, including managing the vault and cash drawer.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, prepare reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key-holder program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free mental health resources, life coaching, and other support for employees and family members.
Free access to discounts from nationwide and local retailers.
Paid time off that starts at 12 days in the first year and grows with tenure.