Community Manager - Five Mile Creek

Dominium•Dallas, TX

3d•Onsite

About The Position

Dominium is seeking a Community Manager for Five Mile Creek, a 236-unit apartment community in Dallas, Texas. The Community Manager manages property operations for stakeholders, personally or through direct reports, with responsibility for occupancy, rent collection, physical appearance, resident retention, and compliance as applicable. The role oversees day-to-day operations and fosters positive relationships and a strong sense of community among residents. The Community Manager supervises site personnel and contractors, handles staff hiring, training, performance management, and scheduling, and acts as a liaison between corporate staff and on-site teams. The role manages budgets, accounting procedures, rent collection, applicant processing, lease administration, move-ins and move-outs, records, audits, and compliance with housing programs and applicable laws. It also oversees property maintenance, inspections, safety, resident service, marketing follow-up, and vendor work. The position requires a related two-year degree or an equivalent combination of education and experience; a four-year degree is preferred. Three years of multifamily property management experience is required. Tax-credit experience, relevant professional designations, an accounting or administrative background, and Yardi experience are preferred. Dominium offers competitive salary, an incentive bonus program, training and development, career growth, volunteer and outreach programs, and a comprehensive benefits package for eligible employees.

Requirements

Two-year degree in a related field or an equivalent combination of education and experience.
Three years of multifamily property management experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English and the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

Four-year degree in a related field.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation.
Tax-credit experience.
Accounting and administrative background.
Yardi experience.
Ability to speak a second language.

Responsibilities

Manage daily property operations and maximize occupancy, collections, physical appearance, resident retention, and compliance as applicable.
Maintain a pleasant community atmosphere and professional relationships with residents; resolve resident issues fairly and promptly.
Perform or cover duties of open positions, which may include caretaking, housekeeping, groundskeeping, and light maintenance.
Act as a liaison between corporate staff and on-site management and maintenance personnel.
Meet with staff to discuss business matters, occupancy goals, renewals, and projections.
Conduct employee orientation, training, performance reviews, and personnel actions; maintain employee records and assign schedules and responsibilities.
Hire and terminate employees in accordance with company policy, applicable laws, and direction from the Area/Regional Manager and Human Resources.
Follow purchase-order, purchasing, accounting, and budget procedures, and promptly notify the Area/Regional Manager of possible budget variances.
Collect rent and other monies, follow collection procedures, and send eviction and collection-agency files in accordance with policy.
Manage move-ins and move-outs, unit inspection checklists, and move-out charges and chargebacks.
Process applicant files for screening in a timely and accurate manner in accordance with the property's designated housing programs.
Report accidents and emergencies immediately; address audit findings within designated time frames.
Maintain and document community records, files, reports, and accurate data in the property management database.
Conduct monthly safety meetings and review leads, traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up.
Review and sign lease agreements and partner with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to company procedures; review work-order response times and follow up with residents.
Inspect the property regularly, including vacant units, grounds, and common areas; document deficiencies and take corrective action within approved budgets.
Ensure office procedures and submissions are completed accurately and on time, and check daily audit issues such as key boxes, staff appearance, and job postings.
Supervise outside contractors and vendors to ensure quality work and compliance with contracts.
Enforce company manuals and policies, including procedures related to preventative maintenance, Yardi, and housing-program compliance.
Stay current on applicable federal, state, and local laws and regulations related to property management and resident needs.
Perform other duties assigned by the Area/Regional Manager.