Community Manager - Five Mile Creek

Dominium•Dallas, TX

18h•Onsite

About The Position

Dominium is seeking a Community Manager for Five Mile Creek, a 236-unit apartment community in Dallas, Texas. The Community Manager oversees day-to-day property operations on behalf of stakeholders, directly or through staff, with a focus on occupancy, collections, physical appearance, resident retention, and compliance. The role is responsible for maintaining a welcoming community atmosphere and professional relationships with residents, corporate staff, on-site personnel, and vendors. The Community Manager supervises site personnel, trains and evaluates employees, establishes schedules, and assigns work needed to operate and maintain the community. Responsibilities span resident relations, leasing and renewals, rent collection, accounting and purchasing procedures, affordable-housing program compliance, property inspections and maintenance coordination, recordkeeping, safety, audits, and vendor oversight. The position may also require performing duties associated with open site roles, including caretaking, housekeeping, groundskeeping, and light maintenance. Dominium describes itself as a purpose-driven affordable-housing company operating in approximately 20 states with more than 1,300 employees. It offers eligible employees a comprehensive benefits package, along with training and development, career growth, and community volunteer and outreach programs.

Requirements

Two-year degree in a related field or an equivalent combination of education and experience; a four-year degree is preferred.
At least three years of multifamily property-management experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English, including the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation.
Tax-credit experience.
Accounting and administrative background.
Yardi experience.
Ability to speak a second language.
Four-year degree in a related field.

Responsibilities

Manage day-to-day property operations to support occupancy, collections, physical appearance, resident retention, and compliance.
Maintain a pleasant community atmosphere and professional relationships with residents; address resident concerns fairly and promptly and support resident retention programs.
Perform or cover duties of open positions as needed, including caretaking, housekeeping, groundskeeping, and light maintenance; act as a liaison between corporate staff and on-site personnel.
Meet with staff to review business matters, occupancy goals, renewals, and projections; conduct employee orientation, training, and performance reviews; make recommendations regarding salary increases and advancement; and hire or terminate employees in accordance with policy, law, and management direction.
Maintain employee records, including attendance, paid time off, and performance-management records.
Follow purchasing and purchase-order procedures, comply with accounting directives, work within the approved budget, and promptly notify the Area/Regional Manager of potential budget variances.
Collect rent and other monies due, follow collection procedures, and submit eviction and collection-agency files in a timely manner and in accordance with policy.
Manage move-ins and move-outs, including unit inspection checklists and review of move-out charges and potential chargebacks.
Process applicant files promptly and accurately under applicable housing programs, including Section 8, vouchers, Section 236, Section 42, bonds, and 4D.
Immediately report accidents and emergencies; correct audit findings within required timeframes; maintain community records, files, and reports in the property-management database; and conduct monthly staff safety meetings.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up; review and sign lease agreements and work with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to policy; inspect the property and vacant units, record deficiencies, and take corrective action within approved budgets; review work-order response times and follow up with residents.
Ensure office procedures and timely, accurate report data entry; check daily audit matters such as key boxes, staff appearance, and job postings.
Supervise outside contractors and vendors to ensure quality work and completion according to contract terms.
Enforce the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, related manuals, and applicable compliance procedures.
Stay informed about federal, state, and local laws and regulations relevant to property management and resident needs.
Supervise site personnel, train or oversee staff and contract vendors, establish schedules, and assign personnel needed to manage and maintain the community.
Perform other duties assigned by the Area/Regional Manager.

Benefits

Competitive salary and incentive bonus program.
Training and development programs and career growth opportunities.
Community volunteer and outreach programs.
Basic Life and AD&D insurance; Employee, Spouse and Child Supplemental Life and AD&D insurance; and Short- and Long-Term Disability insurance.
Medical, dental, and vision coverage.
Optional Health Savings Accounts and Medical and Dependent Care Flexible Spending Accounts.
Voluntary Accident, Critical Illness, and Whole Life benefits.
Employee Assistance Program.
401(k) plan.
Health and Financial Wellness Programs.
Paid Time Off, Paid Holidays, and Floating Holidays.
Paid Parental Leave.
Education Reimbursement.
Employee Recognition program.
Dominium Employee Emergency Fund.