Shift Leader - Five Guys Goose Creek
About The Position
Life’s Food, a Five Guys franchisee, is hiring a Shift Leader to lead the restaurant crew and provide guests with a Gold Standard experience. The role oversees kitchen operations, coaches and mentors Crew Members, maintains quality, cleanliness, and speed, and helps resolve customer issues while keeping the dining room spotless. The Shift Leader works in a fast-paced, high-volume kitchen and supports the company’s local and global charitable missions. The position requires standing and walking for up to eight hours per shift, lifting and carrying up to 50 pounds, pushing and pulling loaded carts and receptacles, and frequently bending, squatting, kneeling, and reaching. It involves repetitive hand use, operating hot cooking equipment, and moving between hot kitchen areas, coolers, and outdoor delivery or trash areas. Team members are regularly exposed to peanuts, peanut oil, and peanut dust because the restaurant cooks exclusively in peanut oil and serves whole peanuts.
Requirements
- Previous leadership experience as a Shift Lead, Supervisor, or Manager in food service or retail.
- Ability to thrive in a loud, high-volume environment and remain composed during busy periods.
- Reliability, punctuality, strong work ethic, and willingness to help the team.
- Ability to stand and walk for up to eight hours per shift, with scheduled breaks.
- Ability to regularly lift and carry up to 50 pounds, including from floor to shoulder height.
- Ability to push and pull loaded carts, supply bins, and trash or grease receptacles.
- Ability to frequently bend, squat, kneel, and reach overhead or below waist level.
- Repetitive hand use and finger dexterity for POS operation, food assembly, and wrapping.
- Ability to safely operate hot equipment and tolerate heat, steam, and hot oil.
- Ability to move between hot cook-line areas, walk-in coolers, and outdoor delivery or trash areas.
- Ability to work effectively in a fast-paced, high-volume, noisy kitchen.
- Close, distance, and peripheral vision sufficient to read tickets, monitor the grill, and operate the register.
- Ability to communicate clearly with guests and teammates and follow safety instructions.
- Ability to regularly handle or be exposed to peanuts, peanut oil, and peanut dust.
Responsibilities
- Oversee the grill, fry station, and dressing table, ensuring food is prepared to the company’s freshness standards.
- Coach and mentor Crew Members, maintain morale, and support the team culture.
- Maintain quality, cleanliness, and speed standards, and prepare the team for weekly secret shoppers.
- Lead high-energy customer service and resolve guest issues as they arise.
- Ensure the dining room is clean and presentable.
- Lead by example and support the team in a fast-paced, high-volume environment.
Benefits
- Base pay plus cash and credit tips and weekly secret shopper bonuses.
- Free Five Guys meal every shift.
- Professional growth and promotion opportunities to Assistant and General Management.
- Work that supports local and global missions through the Life’s Food initiative.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
