Assistant Community Manager - Arbor Creek

Vidalta Residential•Lewisville, TX

About The Position

The Assistant Community Manager is responsible for the efficient operation and optimal financial performance of the Arbor Creek community under the direction of the Community Manager. The role acts as Community Manager in the Community Manager’s absence. The position supports leasing, rent collection, expense control, delinquency management, marketing, lease administration, resident relations, property inspections, emergency response, and coordination with the maintenance team. The Assistant Community Manager also helps ensure administrative records are accurate and timely, supports legal proceedings, and follows community performance indicators, which may be revised as market conditions change. The role is expected to embrace Vidalta Property Management’s core principles and values: great customer service, humility, integrity, loyalty, passion, professionalism, collaboration, teamwork, and results.

Requirements

At least 2 years of property management experience.
Experience in collections, sales, and marketing.
Flexibility to work weekends and accommodate varied schedules.
Exceptional customer service and problem-solving abilities.
Familiarity with fair housing laws and regulations.
Strong organizational skills and excellent verbal and written communication skills.
Consistently positive attitude.
Experience with Onesite community software and Microsoft Office Suite, including Word, Excel, and Outlook.

Nice To Haves

Bilingual English and Spanish.

Responsibilities

Encourage lease renewals and negotiate terms to minimize vacancy rates.
Assist with rent collection and expense control to maintain the property’s financial health.
Manage delinquent rent collection efforts, including sending notices, coordinating eviction processes, and working with collection agencies when necessary.
Assist with marketing, show vacant units to prospective tenants, and answer inquiries.
Greet and qualify prospects by asking questions and using completed guest cards and other criteria.
Assist with legal proceedings.
Assist with lease preparation, signing, and administration.
Ensure applicants complete applications and secure deposits according to Vidalta procedures and Fair Housing requirements.
Confirm leases and related paperwork are complete and entered accurately and promptly into the software system.
Ensure administrative paperwork is accurate, complete, and submitted on time.
Assist in responding to and handling community emergencies involving staff, residents, buildings, or other situations within company guidelines to minimize liability.
Assist in evaluating and recommending rent and pricing strategy changes, and ensure websites and marketing materials are accurate and updated.
Participate in planned resident activities to support customer satisfaction.
Build positive relationships with residents, address concerns, and support a high level of satisfaction.
Communicate and follow up promptly on resident concerns, renewals, and service requests.
Participate in property inspections to ensure grounds, curb appeal, market-ready units, risk management and safety requirements, models, cleanliness, and general appearance meet or exceed established standards; prepare to implement corrective measures as needed.
Collaborate with the maintenance team to address work orders and ensure timely repairs and property maintenance.
Assist the team with other tasks as required.
Follow key performance indicators, including occupancy of 95%, net leased of 93%, monthly renewal retention of at least 50%, and zero units vacant for 60 days; KPIs may change as market conditions change.
Embrace Vidalta Property Management’s core principles and values.