Community Manager

Arnold Grounds Property Management•Grapevine, TX

About The Position

The Affordable Community Manager manages the daily operations of an affordable housing property and works to achieve its financial goals. The role oversees personnel, waitlists and leasing, collections, resident retention and customer service, community maintenance, contracted services, administration and reporting, safety, and legal compliance within budgeted parameters. The manager reports directly to the Regional Property Manager, directly supervises the Maintenance Supervisor, Assistant Manager, and leasing staff, and oversees the maintenance staff. The position requires professionalism and confidence when communicating with residents, coworkers, subordinates, superiors, and property owners. The manager provides resident support, maintains tenant relations, oversees affordable-housing paperwork and waitlists, processes rent payments and records, and promotes compliance with company policies and applicable housing laws. The role also contributes to the physical upkeep of the community, participates in mandatory training, and follows scheduling, dress-code, and safety requirements.

Requirements

High school diploma or GED, or additional equivalent experience.
Prior experience working with project-based Section 8 housing.
Extensive knowledge of affordable housing projects and tenant-based Section 8 or LIHTC properties.
In-depth working background with One Site leasing and rents.
Knowledge of current local, state, and federal housing regulations and guidelines related to project-based Section 8 affordable housing and tax credits.
Excellent verbal and written communication, active listening, and interpersonal relationship skills.
Ability to lead others in delivering outstanding customer service.
Willingness to work non-traditional hours, including nights, weekends, and holidays.
Ability to occasionally stand, walk, sit, handle or feel objects, tools, or controls; reach; climb stairs; balance; stoop; kneel; crouch; crawl; talk; and hear.
Ability to occasionally lift or move up to 25 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Manage the daily operations of the property and work toward its financial goals within budgeted parameters.
Oversee personnel, waitlist and leasing activities, collections, resident retention and customer service, community maintenance, contracted services, administration and reporting, community safety, and legal compliance.
Directly supervise the Maintenance Supervisor, Assistant Manager, and leasing staff, and oversee maintenance staff.
Respond promptly and courteously to resident concerns and questions, take action to resolve problems, and document and convey maintenance requests to maintenance staff.
Maintain tenant relations and ensure tenants understand their rights and responsibilities.
Ensure paperwork for move-ins, move-outs, certifications, recertifications, and internal transfers is processed in accordance with applicable federal, state, and local requirements.
Maintain the waitlist in compliance with HUD rules and guidelines.
Receive rent payments, complete resident receipts, post payments to resident accounts, and update resident records.
Comply with company policies and procedures and promote compliance with Fair Housing Laws and other applicable federal, state, and local laws.
Follow employee handbook, site, and safety policies and procedures.
Help maintain the community's physical appearance by picking up grounds, performing minor apartment cleaning and touch-up, and keeping common areas clean and neat.
Participate in mandatory training programs.
Report to work on time as scheduled and comply with the dress code.
Project professionalism and self-confidence when interacting and communicating with subordinates, coworkers, superiors, and property owners.