Community Manager - Altaire, Arlington, VA

Greystar Management Services • Arlington, VA

3d • Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including its team members, activities, and resources, to achieve budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act.

The manager contributes to property budgeting and financial performance; oversees rents, fees, invoices, expenditures, and financial reporting; and manages leasing, lease enforcement, and resident retention. The role also evaluates market trends and implements marketing and leasing strategies, oversees property maintenance and physical standards, supervises and develops staff, and supports the client/owner relationship. Additional accounting, administrative, and reporting duties may be assigned.

Requirements

• At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to apartment-community operations.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict-resolution, and customer-service skills.
• Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
• Hold licenses and/or certifications required by state and local jurisdictions.
• Valid driver’s license to drive a golf cart on the property; ensure on-site staff with golf-cart access also have valid driver’s licenses.
• Proficiency with internet, word-processing, spreadsheet, and database-management programs.
• Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
• Ability to access all interior and exterior areas of the property and amenities.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
• Ability to travel locally as needed for bank deposits, training, outreach events, or other job duties.

Nice To Haves

• Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
• Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

• Contribute to property budgets by evaluating financial statements, marketing information, and operational reports.
• Meet revenue targets by setting rent rates, ensuring timely collection and posting of rents and fees, making bank deposits, and preparing and reviewing monthly financial reports.
• Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
• Control expenditures within the approved budget and manage petty cash.
• Oversee lease enforcement, including prospective resident applications, discounts, renewal leases, apartment inspections, notices, evictions, and allowable fees and charges.
• Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and addressing service issues.
• Ensure maintenance team members meet company standards for responding to and completing resident service requests.
• Conduct property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
• Interview, hire, orient, train, and manage staff performance in accordance with company policies and practices.
• Maintain the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
• Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
• For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.
• Low-cost (free basic) employee medical coverage for employee-only plans.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
• Birthday off after one year of service.
• Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
• Six-week paid sabbatical after 10 years of service and every five years thereafter.
• 401(k) with company match up to 6% of pay after six months of service.
• Paid parental leave.
• Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.
• May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager