Community Manager - Altaire, Arlington, VA
About The Position
The Community Manager manages the day-to-day operations of an assigned apartment property, including its team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with Company policies and procedures and with laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager contributes to property budgets, monitors revenues and expenditures, reviews financial reports, approves vendor invoices, and oversees rent collection and related financial processes. The role manages leasing and lease enforcement, develops marketing and leasing strategies, promotes resident satisfaction and retention, and ensures the property and its amenities meet standards for safety, cleanliness, and appearance. The position supervises property staff, supports owner relationships, and completes accounting, financial, administrative, and other reports. Routine local travel may be required for bank deposits, training, outreach events, or other job duties.
Requirements
- At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenues, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
- Hold all licenses and certifications required by applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also have valid driver’s licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
- Ability to access all exterior and interior parts of the property and amenities.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring timely rent and fee collection and posting, making bank deposits, and preparing and reviewing monthly financial reports.
- Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, checking insurance certificates, coding charges, and coordinating communications.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; providing required notices; handling evictions; and imposing and collecting permitted fees and charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to residents and resolving service issues; ensure maintenance staff meet Company standards for service requests.
- Conduct regular property inspections and address conditions affecting the safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
- Interview, hire, orient, train, supervise, and evaluate property staff in accordance with Company policies and practices.
- Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
- Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
- For California properties, manage the lease process using the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic medical coverage for employee-only coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service and additional vacation accrual with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
- Paid six-week sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
